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Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Change to investigation of complaints about private rented accommodation until further notice

When you contact us to make a complaint, we’ll ask you some questions to help us decide whether we need to visit the property. If we can help resolve the problem without visiting, we will do so.

Private rented accommodation

Information for tenants

Tell us about a house in multiple occupation (HMO)

If you think you may be living in an HMO or know where one is, please let us know about it so we can check whether it's already in our records.

Information for landlords

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Information for prospective landlords