Many of our services let you ‘self-serve’ online – you can request, report or check things without needing to speak to us. You’ll find links to our online forms and systems on the relevant webpages.
Most of our online forms are part of our customer portal. Register now or sign in to check your requests at any time. Some processes can send you progress reports by email.
If you cannot find what you want on the website, or want to talk to us, you’ll find appropriate contact details on each webpage.
If you’re not sure which department you need to speak to, contact our customer service centre. We can help you most quickly if you phone us. If you prefer to email, we’ll do our best to respond within four working hours.
We’ll help you find the self-serve option for what you want to do, which will enable you to receive the quickest service.
- Phone us on 01223 457000
- Dial 18001 before the telephone number to use Text Relay
- Email us at firstname.lastname@example.org
- Contact us in sign language using Sign Live
Our customer service centre and other receptions are closed during the coronavirus pandemic. In some cases you can make an appointment to visit us – contact us to discuss your circumstances first.
If you can’t send documents to us online, our address is Cambridge City Council, PO Box 700, Cambridge CB1 0JH. Add the department or service name at the start if you know it.
Outside of office hours and on public holidays, you can phone us in an emergency on 0300 303 8389.
An emergency might be finding broken glass or discarded needles on the street, or a dangerous tree. It could also be antisocial noise, or a stray dog.
If you’re a council tenant, an emergency might be unsafe electrics or loss of electricity, water, or gas. It could also be leaking water, a blocked drain or toilet (if there is no other toilet available), or an insecure lock.