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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Contact us

If you have a question about one of our services, you will hopefully find the answer in the relevant section of the site - we have added some quick links to our most popular services below.

If you can't find what you are looking for, or want to discuss something with us, you will find appropriate contact details on the relevant page.

If you can’t find it online

Complete an enquiry form. After you submit the form you’ll get a reference number, and an automated email if you’ve given us your email address. We’ll respond fully to your enquiry as soon as possible.

General enquiry form

In emergencies outside office hours

Outside of office hours and public holidays, you can phone us in an emergency on 0300 303 8389.

An emergency might be finding broken glass or discarded needles on the street, or a dangerous tree. It could also be antisocial noise, or a stray dog.

If you’re a council tenant, emergencies might include unsafe electrics or loss of electricity, water, or gas. They could also include leaking water, a blocked drain or toilet (if there is no other toilet available), or an insecure lock.

Contact us

Our customer service centre is open from 9am to 5.15pm, Monday to Friday to help you by phone or email. We close on public holidays.

While the coronavirus outbreak requires social distancing to be maintained, we are operating an appointment service for customers who need to see an officer to resolve their query.

Please call us to speak to an advisor who will usually be able to resolve your query over the phone, or where needed will book you an appointment.

To use Text Relay, dial 18001 before the telephone number. We also subscribe to SignLive, a free online sign language service.

Alternatively, you can write to us at:

(Department or service team, if known)
Cambridge City Council
PO Box 700
Cambridge CB1 0JH

You can also find us on Facebook and Twitter. Some of our services have their own social media accounts.

Compliments, complaints and suggestions

It's always nice to know when we get things right, but we also want to know when we get things wrong. Please tell us if you have something to say about any of our services.