If you have a question about one of our services, look for the answer in the relevant section of the site.
If you can’t find what you want, or want to talk to us, every page on the site contains appropriate contact details.
Alternatively, complete our general enquiries form, and we’ll respond as soon as we can. After you submit the form you’ll be given a reference number for your enquiry. You’ll also receive a confirmation email if you give us your email address.
Our customer service centre is open to help you by email and phone from 9am to 5.15pm every Monday to Friday.
- 01223 457000
- Dial 18001 before the telephone number to use Text Relay
- We subscribe to SignLive, a free online sign language service
Our customer service centre and reception points are closed to drop-in visits during the coronavirus pandemic. In some cases you can make an appointment to visit us – contact us to discuss your circumstances first.
If you want to write to us, our address is Cambridge City Council, PO Box 700, Cambridge CB1 0JH. Add the department or service name at the start if you know it.
Outside of office hours and on public holidays, you can phone us in an emergency on 0300 303 8389.
An emergency might be finding broken glass or discarded needles on the street, or a dangerous tree. It could also be antisocial noise, or a stray dog.
If you’re a council tenant, an emergency might be unsafe electrics or loss of electricity, water, or gas. It could also be leaking water, a blocked drain or toilet (if there is no other toilet available), or an insecure lock.