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Cambridge City Council

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Contact us

If you have a question about one of our services, look for the answer in the relevant section of the site. Use the site search or menu to find what you are looking for.

Many of our services let you ‘self-serve’ online – you can request, report or check things without needing to speak to us. You’ll find links to our online forms and systems on the relevant webpages.

Most of our online forms are part of our customer portal. Register now or sign in to check your requests at any time. Some processes can send you progress reports by email.

If you cannot find what you want on the website, or want to talk to us, you’ll find appropriate contact details on each webpage.

Find help

Questions about Council Tax

Changes in circumstance or applying for discounts or exemptions for Council Tax can be done online; so please choose from one of the following options to tell us about a change or to make an application.

Questions about benefits

Most benefits are now managed through Universal Credit. Our benefits webpage provides links to benefits services and advice on benefits.

Our benefits webpage explains what support is available as well as providing the links to enable you to apply. Information and links to apply for a council tax reduction can also be found on these pages.

If you do need to apply to Cambridge City Council for benefits, including council tax reduction, this can only be done online using the link highlighted above.

Questions about housing repairs

Our housing repairs webpage allows you to request a repair, and also provides details about what repairs can be requested and how quickly they will be carried out. It also highlights what a tenant is responsible for and what the council is responsible for.

Questions about waste, streets and parks

Questions about environmental services

Questions about licensing

Do you want to make a complaint against a licensee? Here are the main licensing complaint links:

Contact our customer service centre

If you cannot find the information you need on our website and you’re not sure which department you need to speak to, contact our customer service centre.

General enquiry form

You can also:

We can help you most quickly if you phone us, but if you prefer to email we’ll do our best to respond within four working hours.

Our customer service centre at Mandela House is open from 9am to 5.15pm, Monday to Friday. You must make an appointment before visiting – contact us by phone or email to arrange one. Please do not visit if you do not have an appointment. Our reception points at the Guildhall and Arbury Road remain closed.

If you can’t send documents to us online, our address is Cambridge City Council, PO Box 700, Cambridge CB1 0JH. Add the department or service name at the start if you know it.

Emergencies

Outside of office hours and on public holidays, you can phone us in an emergency on 0300 303 8389.

An emergency might be finding broken glass or discarded needles on the street, a dangerous tree, or a stray dog.

If you’re a council tenant, an emergency might be unsafe electrics or loss of electricity, water, or gas. It could also be leaking water, a blocked drain or toilet (if there is no other toilet available), or an insecure lock.

Contact us