If you have a question about one of our services, you will hopefully find the answer in the relevant section of the site - we have added some quick links to our most popular services below.
If you can't find what you are looking for, or want to discuss something with us, you will find appropriate contact details on the relevant page.
- Bins, rubbish and recycling
- Council Tax
- Elections and voting
- Food safety
- Housing advice
- Housing rent
- Housing repairs
- Licences and permits, including taxi licensing
- Noise issues
- Pay for Council Tax, invoices, rent, training, service charges, green bin and fixed penalty notices
- Pest control
- Planning, including planning applications and planning policy
- Street and park maintenance, including graffiti, litter, issues on streets, parks and open spaces
If you can’t find it online
Complete an enquiry form. After you submit the form you’ll get a reference number, and an automated email if you’ve given us your email address. We’ll respond fully to your enquiry as soon as possible.
In emergencies outside office hours
Outside of office hours and public holidays, you can phone us in an emergency on 0300 303 8389.
An emergency might be finding broken glass or discarded needles on the street, or a dangerous tree. It could also be antisocial noise, or a stray dog.
If you’re a council tenant, emergencies might include unsafe electrics or loss of electricity, water, or gas. They could also include leaking water, a blocked drain or toilet (if there is no other toilet available), or an insecure lock.
Our customer service centre is open from 9am to 5.15pm, Monday to Friday to help you by phone or email. We close on public holidays.
- Phone 01223 457000
- Email email@example.com
While the coronavirus outbreak requires social distancing to be maintained, we are operating an appointment service for customers who need to see an officer to resolve their query.
Please call us to speak to an advisor who will usually be able to resolve your query over the phone, or where needed will book you an appointment.
Alternatively, you can write to us at:
(Department or service team, if known)
Cambridge City Council
PO Box 700
Cambridge CB1 0JH
Compliments, complaints and suggestions
It's always nice to know when we get things right, but we also want to know when we get things wrong. Please tell us if you have something to say about any of our services.