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Customer reception points closed except for pre-booked appointments

This takes effect from Thursday 19 March. Our phone lines will remain open

Coronavirus: Updates and information

Find out what support is available, how to offer help, and how to look after your wellbeing. Please continue to follow official NHS and government advice. Our offices and customer service centre remain closed at this time.

Intermittent technical problems affecting customer services

Our phone lines are unaffected, so you can still call us if you need to – but we might be unable to access the information we need to help you immediately.

Contact us

If you have a question about one of our services, you will hopefully find the answer in the relevant section of the site - we have added some quick links to our most popular services below.

If you can't find what you are looking for, or want to discuss something with us, you will find appropriate contact details on the relevant page.

If you can't find it online

Complete an enquiry form:

General enquiry form

After you submit the form, you'll get a reference number (and an automated email if you've given us your email address).

We'll respond fully to your enquiry as soon as possible.

In emergencies (outside office hours)

Outside of office hours and public holidays: emergency calls, including noise complaints: 0300 303 8389

To use Text Relay, dial 18001 before the telephone number

Contact us

Our customer service centre is at Mandela House, 4 Regent Street, Cambridge CB2 1BY. (Get directions from Google.)

Opening times

  • Call or visit us Monday to Friday, 9am - 5.15pm
  • Telephone: Call us on 01223 457000

Please note: Our cash office is open between 10.00am - 4.00pm Monday to Friday. This is with the exception of the third Wednesday of every month when it will open at 10.30am.

Payments can be made at the kiosks between 9.00am - 10.00am and 4.00pm - 5.15pm.

Compliments, complaints and suggestions

It's always nice to know when we get things right, but we also want to know when we get things wrong. Please tell us if you have something to say about any of our services.

Payments at our customer service centre

The cash office is open at the times given above, or you can make a payment at one of our kiosks. Alternatively, we accept some payments via our online payment portal.

The emergency repair service is available from 8am every weekday.

We are closed for public holidays.

Appointments for benefit (council tax and housing) queries

From 1pm, Monday to Friday, you can make an appointment to speak to one of our advisors about a benefit issue or query.

Appointments must be booked in advance.

Appointments with planning, environmental health, licensing and market management officers

  • Appointments are available from 9am to 4pm, Monday to Friday
  • Contact details and further information are available in the relevant section of the website

Email us

Contact us on social media

You can find us on Facebook and Twitter. Some of our services have their own social media accounts.

Write to us

(Department or service team, if known)
Cambridge City Council
PO Box 700
Cambridge CB1 0JH