Bad weather, road works and other issues can sometimes mean we’re unable to empty your bins. If this happens, we’ll usually return on the next working day – leave your bin out for collection if you can see that we have not emptied any on your street.
Green bin collections resume on 12 January, but we have temporarily removed the option to report a missed green-bin collection, to help us prioritise staffing resources to complete all of the green bin rounds. We apologise for any inconvenience this causes. Check when your bin will be emptied using our online calendar.
If we have emptied the other bins on your street but did not empty yours, check whether we left a card saying why. For example, perhaps it was overfull, or we noticed that it contained something that should not be in the bin.
If we left a card, we will empty your bin on your next scheduled collection if you have fixed the problem.
If we did not leave a card, report the missed collection and leave the bin out. We will return to empty your bin within two working days if we did not leave a card and:
- Your bin was ready for collection by 6am on the correct day.
- Access to your bin was clear. It was either on the pavement outside your home, or your gate was unlocked if you have an assisted collection.
- You tell us about the missed collection on time. You must report it between 3.30pm on your collection day and 3.30pm on the next working day. We will not be able to empty your bin until your next scheduled collection otherwise.
Do not report a missed collection until after 3.30pm on your collection day, even if we usually empty your bin early in the morning. We might be running late or emptying bins in a different order to normal.
Do not use these forms to report a missed commercial waste collection – contact the company that collects your waste.
If you cannot find your address in the list on the house form, phone us to report your missed bin collection. The form for flats does not currently have an address finder, so you can type your address.