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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Report a noise issue

We have resumed our out-of-hours service. For ongoing cases that we are currently investigating, contact us as directed by your case officer if you are being disturbed by noise. We’ll contact you to make arrangements to attend, if appropriate and safe to do so. For new noise complaints, please contact us as detailed below.

From 14 September, when meeting with people you don’t live with you can socialise in groups of up to 6. This applies both indoors and outside. Report breaches of coronavirus restrictions in relation to social gatherings to the police.

Everyone's perception of noise, or unwanted sound, is different. It's not just a question of sound levels in decibels, but of what is acceptable to the average person – and what one person considers unacceptable may not seem unreasonable to somebody else.

If you are being disturbed by noise you should first try to approach the person causing the disturbance if you feel comfortable to do so – they may not be aware that they are causing a problem.

You might also wish to consider using the neighbourhood resolution panel scheme, which aims to help anyone affected by low level crime, antisocial behaviour and neighbour disputes by encouraging all those involved to work together to find a meaningful resolution.

If you are unable to resolve the issue by either of the above methods, you should contact us to assist you.

You also have the right to take action through the courts.

We have a duty to deal with statutory nuisances, which are defined by the Environmental Protection Act 1990 as “prejudicial to health or a nuisance” – in other words, noise that would be considered a nuisance to the average person, rather than noise of a specific volume. We are unable to take into consideration an individual’s circumstances or sensitivities.

Our officers are trained to decide if the noise you are being disturbed by is a statutory nuisance. If we believe a statutory nuisance exists we will serve an abatement notice which if breached may resolve in formal action being taken against those responsible.

Noise caused by aircraft and trains

Note that noise caused by aircraft and trains is not within our jurisdiction.

How we respond to reported noise issues

We have to decide what is reasonable and what is not before taking action. The Environmental Protection Act 1990 sets out the legal provisions regarding the investigation of noise nuisance and the relevant enforcement powers, and our officers are experienced at judging issues and enforcing suitable solutions.

When an issue is reported to us, the first thing we do is check whether there have been any similar complaints made against the person or property in the past. If we have not received similar complaints in the last 12 months we might consider this to be a new complaint.

We’ll contact you to discuss your concerns in more detail. We might ask you to keep a diary of the extent of the issue, including for example the date, time, duration, and a description of the noise each time it occurs.

If there is a problem that we have power to take action over, we will contact the person who is causing the issue. We’ll give them advice on how to avoid further complaints being made about them.

If the issue persists, we run an out-of-hours service from 7pm to 7am on Thursday to Sunday, and from 9am to 5pm at the weekend. Your case officer can give you more details of this service as necessary.

To tell us about an ongoing complaint, contact us during office hours (9am to 5.15pm, Monday to Friday). We’ll respond to advise you within 3 working days.

If following further investigation we are satisfied that a nuisance is being caused, we will usually serve a statutory noise abatement notice to prevent a recurrence of the problem. The notice will require the noise to be reduced to a level which is not a statutory nuisance, within a reasonable time dependent on the circumstances of the case.

Any breach of this notice may lead to prosecution or seizure of noise making equipment.

If we receive multiple complaints about parties or raves, we might make an out-of-hours assessment visit, subject to service availability.

Take a noise complaint to court

The Environmental Protection Act 1990 gives you the right to take a noise complaint to your local magistrate’s court, where a nuisance order can be issued and a fine imposed.

If you wish to do this, you should first make a record of the problem – including for example the date, time, duration, and a description of the noise each time – and notify the person causing the noise that you plan to take legal action against them.

If the noise continues unabated you should visit the warrant office at the magistrate’s court, who will guide you through the process. It is also recommended that you discuss the matter with a solicitor.

Visit GOV.UK to find out more about how to resolve neighbour disputes.