You must pass safeguarding and knowledge tests if you want to apply for a new private hire, hackney carriage or dual drivers licence. You must also take a customer-awareness training course.
Our guidance gives you advice on how to prepare for the tests but is not intended to be a comprehensive guide.
Complete and submit the safeguarding and knowledge test registration form [PDF, 0.2MB] to let us know you want to take the test. We’ll contact you to let you know how you can complete and pay for the test.
The safeguarding and knowledge tests and customer awareness training course take place online. There are three parts to the process:
- Watch parts 1 and 2 of the customer awareness training course – you can do this in your own time, as many times as you want.
- Take the safeguarding test – you will have a maximum of 20 minutes.
- Take the knowledge test – you will have a maximum of 2 hours.
The tests will be invigilated. To complete the online invigilation tests, please ensure the below IT requirements are met:
- a laptop or computer running Windows 7+ or Mac OS 10.10+
- Intel Core i3 (or equivalent) and 4GB RAM
- a working webcam
- a working microphone and speakers
- good, continuous internet speed of 516kbps or higher
- we also recommend a screen size of at least 13″ and a resolution of 1024 x 768.
You must show your DVLA photocard licence when you take the tests. If you do not, you will not be able to take the session and you’ll have to pay the necessary fees again.
Please be aware, you will be asked to show the invigilator the room where you will be completing your test and also show the desk area to ensure you do not have notes, phones and so on.
You can take each test a maximum of three times. We will reject your application if you do not pass on the third attempt. You must then wait six months from the date of your third attempt before registering to retake the tests.
If you do not complete all elements of the safeguarding and knowledge test within 12 months of applying for a licence, we will remove your details from our system. We will do this even if you have not attempted the tests three times.
Customer awareness training
This course covers everything you need to know to pass the safeguarding test. The session is split into two sections:
- Safeguarding of children, young people and adults at risk
- Equality, protection and customer service
We’ll send you a link to watch the training online when we receive your registration form and fee.
The test consists of 15 questions. Each question is multiple choice, with one correct answer and three wrong answers. You must select the answer that you think is correct.
You will be allowed a maximum of 20 minutes to complete the test. You will be told the result at the end of your test.
The test consists of 100 questions. The test is divided into seven sections:
- Points of interest
- Conditions and policy
- The Highway Code
- Shortest routes
You must attempt every section, and you must score 80% in each to pass.
Each question is multiple choice, with one correct answer and three wrong answers. You must select the answer that you think is correct.
You will be allowed a maximum of two hours to complete the test. You will be told the result at the end of your test.
It is your responsibility to buy maps and use other resources to learn about Cambridge.
As part of your revision for the test, you’ll need to be confident that you can demonstrate your knowledge of the statutory obligations and council conditions for taxi drivers. You should study our taxi licensing policy and handbook.
Questions will include (but not be limited to) topics such as:
- the difference between hackney carriage and private hire
- how do you charge fares, by meter or quote
- what you should do with the paper licence and badge issued by us
- how and when you should let us know about any convictions, change of address or accident damage
- seat belt laws [PDF, 25Kb]
- how to assist passengers with luggage
- disability awareness
You’ll need to demonstrate your knowledge of Cambridge, including:
- all streets within the city boundary
- the locations that a resident or visitor might want to go to
Also, must state the street on which various places od interest are located. These places of interest will include (but not be limited to):
- colleges, porter’s lodges and anything to do with university, such as sports grounds, libraries and conference centres
- public houses, nightclubs and members’ clubs
- restaurants and takeaways
- theatres and cinemas
- hotels and bed and breakfasts
- sports centres and swimming pools
In the shortest route section, you must choose the route that you would take to complete journeys between two given locations or streets by the shortest route.