Safeguarding and knowledge test for taxi drivers

All applicants for a new private hire, hackney carriage and dual drivers licence must pass the Safeguarding and Knowledge Test (SAKT).

Our guidance gives you advice on how to prepare for the tests but is not intended to be a comprehensive guide.

The Safeguarding and Knowledge Test (SAKT) session

The session is composed of three components:

  • Delivery of the Customer Awareness training course (max 1 hour and 40 minutes);
  • Sitting of the Safeguarding Test (max 20 minutes); and
  • Sitting of the Knowledge Test (max 2 hours).

You should therefore expect to be on site for a maximum of 4 hours. Each part of the session will be explained in greater detail below.

You're entitled to take both tests a maximum of three times in order to pass.

If you don't pass the third time, your application will be rejected and you'll have to wait six months from the date of your third attempt before re-registering to take the tests again.

If you haven't completed all elements of the Safeguarding and Knowledge Test within 12 months of applying for a licence, your details will be removed from our system (even if you haven't attempted the test four times).

In order to attend the session, you must bring your:

  • DVLA photocard licence
  • National Insurance number

If you don't bring both of the above you will not be able to take the session and you'll have to pay the necessary fees again.

Customer Awareness: Safeguarding, Equality and Protection course

This course is delivered by one of the enforcement officers and will cover everything you need to know in order to pass the Safeguarding Test.  The session is split into two sections:

  • Safeguarding of Children, Young People and Adults at Risk;
  • Equality, Protection and Customer Service

Safeguarding Test

The computerised test consists of 15 questions. Each question is multiple choice, there will be one correct answer and three wrong answers.  You are required to select the answer which you think is correct.  You will be allowed a maximum of 20 minutes to complete the test and will be given the result of your test, there and then after you have completed it.

Knowledge Test

It is your responsibility to buy maps and use other resources to learn about Cambridge.

The computerised test consists of 100 questions.   You must attempt all sections of the test and you need to get 80 percent to pass. Each question is multiple choice, there will be one correct answer and three wrong answers.  You are required to select the answer which you think is correct.  You will be allowed a maximum of two hours to complete the test and will be given the result of your test, there and then after you have completed it.

The test is divided into 7 sections as detailed below:

1. General
2. Points of interest
3. Numeracy
4. Conditions and policy
5. Highway Code
6. Signage
7. Shortest routes

As part of your revision for the test, you'll need to be confident that you can demonstrate your knowledge of the statutory obligations and council conditions for Hackney Carriage / Private Hire / Dual Drivers. For this, you should study the information contained within our Hackney Carriage and Private Hire Handbook and Policy documents. Questions will include (but not be limited to) matters such as:

  • the difference between hackney carriage and private hire
  • how do you charge fares, by meter or quote
  • what you should do with the paper licence and badge issued by us
  • how and when you should let us know about any convictions, change of address or accident damage
  • seat belt laws [PDF, 25KB]
  • how to assist passengers with luggage
  • disability awareness.

You'll also need to demonstrate your knowledge of Cambridge, i.e.

  • all streets within the city boundary
  • the locations that a resident or someone visiting Cambridge might wish to go.

In addition, places of interest will be listed and you must state the street on which they're located. These places of interest will include (but not be limited to):

  • all colleges, porters lodges and anything to do with university, eg the sports grounds, libraries and conference centres
  • public houses, nighclubs and members’ clubs
  • restaurants and take-aways
  • theatres
  • cinemas
  • hospitals
  • hotels and bed and breakfasts
  • sports centres and swimming pools

Details of licensed pubs, clubs, restaurants, takeaways, theatres and cinemas are available on our Licensing Act 2003 public register. A list of premises names and addresses can be viewed by selecting ‘Premises Licence’ or ‘Club Premises Certificate’ from the first drop down and clicking ‘Search’.

In the shortest route section, you'll be given two locations / streets and you must choose the route that you would take to complete each journey by the shortest route.

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