Publishing information about our services on social media websites like Facebook and Twitter is one of the many ways we communicate with Cambridge's residents, workforce and visitors.
We will do our best to reply quickly to any questions you ask us on Facebook or Twitter, but if you have an urgent or complex enquiry you may wish to contact our customer service centre.
We welcome your posts and comments but may remove any that do not adhere to our guidelines, which are set out below.
Registration may be necessary for you to access the content we post on social media. We have no control over how often our social media pages and feeds are available, and therefore cannot accept responsibility for any lack of service.
Our social media accounts
- Cambridge City Council on Facebook – general news and updates
- Cambridge City Council on LinkedIn – job vacancies
- Cambridge City Council on Twitter – general news and updates
- Cambridge City Council on YouTube – any video content we produce
We also have a number of other accounts run by specific services:
- Buchan Street Neighbourhood Centre (Facebook) – news and updates from the centre
- Cambridge Community Scrapstore (Facebook) – updates from our arts and crafts supply shop
- Cambridge Elections (Twitter) – information about voting and registering to vote
- Cambridge Local Plan Review (blog) – information about progress on the Cambridge Local Plan 2014 and other planning policy documents
- Cambridge Market (Facebook) and Cambridge Markets (Twitter) – information about the traders at our general market and Sunday market
- Cambridge Mayor (Twitter) – information about the mayor's activities and engagements
- Cambridge Older People's Housing (Facebook) – information for the residents of our older people’s housing schemes, and their family and friends
- ChYpPS (Facebook) – news and updates from our Children and Young People’s Participation Service
- City Homes (Facebook) – news and information for our tenants
- Clay Farm Centre (Facebook) and Clay Farm Centre (Twitter) – news and updates from the centre
- Let's Get Moving Cambridge (Facebook) and Let's Get Moving Cambridge (Twitter) – information about local physical activity, recreation and sports opportunities
- Mill Road Coordinator (Twitter) – promoting events, businesses and groups based on and around Mill Road
- Recycle for Cambridge (Facebook) and Recycle for Cambridge (Twitter) – useful information about recycling
- Ross Street Community Centre (Facebook) and Ross Street Community Centre (Twitter) – news and updates from the centre
- Streets and Open Spaces (Twitter) – news, advice and information about the city’s streets and open spaces
- Taxi Licensing (Facebook) – news and information for taxi drivers and passengers
- Town Hall Lettings (Twitter) – news and information from our property management service
- Trumpington Neighbourhood Team (Facebook) – supporting the development of the new neighbourhoods in the south of Cambridge
Liking and following
If you 'like' us on Facebook or follow us on Twitter we will not automatically follow or like you in return.
We will sometimes follow or like people or organisations that provide information that is relevant to our work, and will also try to lend our support to local and national campaigns that are relevant or connected to our services.
We may also need to like or follow an account in order to take part in conversations; just because we like or follow an account, it does not mean that we necessarily endorse it.
Monitoring and moderation
We will monitor your questions and comments to us on social media during normal business hours.
We will always follow the rules and guidelines of social media websites. We reserve the right to remove any messages that break the rules of the relevant community.
Your posts and comments should:
- be civil, tasteful and relevant
- not include content for which the poster does not own the copyright
- not repeat the same message, or very similar messages, more than once (also called 'spamming')
- not publicise personal information, either the poster's own or somebody else's
- not advertise products or services
- not be unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, obscene, profane, or sexually or racially offensive
- not promote political parties
We will block any account whose posts or direct messages we find persistently upsetting, threatening or offensive.