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Cambridge City Council

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Social media

Publishing information on Facebook, Instagram and Twitter is one of the many ways we communicate with Cambridge’s residents, workforce and visitors.

We do our best to reply quickly to any questions you ask us on social media. But if you have an urgent or complex enquiry you should contact our customer service centre.

We welcome your posts and comments – but we might remove any that do not adhere to our guidelines, which are set out below.

You might need to register to access the content we post on social media. We cannot control how often our social media accounts are available, so accept no responsibility for any lack of service.

Our social media accounts

We also have a number of other accounts run by specific services:

Children and young people

News and updates from our Children and Young People’s Participation Service (ChYpPS) and Scrapstore, our arts and crafts supply shop.

Community centres

News and updates from our centres.

Council tenants

News and information for our tenants and their families and friends.

Elections

Information about voting and registering to vote.

Markets

Information about the traders at our general market and Sunday market.

The mayor

Information about the mayor’s activities and engagements.

New communities

Information about local activities and more, to help new residents settle in.

Recycling

Useful information about recycling, from the Greater Cambridge Shared Waste Service.

Sport and fitness

Information about local physical activity, recreation and sports opportunities.

Streets and open spaces

News, advice and information about the city’s streets and open spaces.

Trees

Celebrating the city’s trees.

You could also follow the Cambridge Corn Exchange, Cambridge Folk Festival, and the Greater Cambridge Partnership.

Liking and following

If you 'like' or follow us on Facebook or Twitter, we will not automatically follow or like you in return.

We will sometimes follow or like people or organisations that provide information that is relevant to our work. We will try to lend our support to local and national campaigns that are relevant or connected to our services.

We might need to like or follow an account in order to take part in conversations. Just because we like or follow an account, it does not mean that we necessarily endorse it.

Monitoring and moderation

We will monitor your questions and comments to us on social media during normal business hours.

We will always follow the rules and guidelines of social media websites. We reserve the right to remove any messages that break the rules of the relevant community.

Your posts and comments should:

  • be civil, tasteful and relevant
  • not include content for which the poster does not own the copyright
  • not repeat the same message, or very similar messages, more than once (also called 'spamming')
  • not publicise personal information, either the poster's own or somebody else's
  • not advertise products or services
  • not be unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, obscene, profane, or sexually or racially offensive
  • not promote political parties

We will block any account whose posts or direct messages we find persistently upsetting, threatening or offensive.