Social media

Publishing information about our services on social media websites like Facebook and Twitter is one of the many ways we communicate with Cambridge's residents, workforce and visitors.

We will do our best to reply quickly to any questions you ask us on Facebook or Twitter, but if you have an urgent or complex enquiry you may wish to contact our customer service centre.

We welcome your posts and comments but may remove any that do not adhere to our guidelines, which are set out below.

Registration may be necessary for you to access the content we post on social media. We have no control over how often our social media pages and feeds are available, and therefore cannot accept responsibility for any lack of service.

Our social media accounts

We also have a number of other accounts run by specific services:

The Cambridge Corn Exchange, Cambridge Folk Festival, Greater Cambridge Partnership and Visit Cambridge and Beyond also run a number of social media accounts that you might like to follow.

    Liking and following

    If you 'like' us on Facebook or follow us on Twitter we will not automatically follow or like you in return.

    We will sometimes follow or like people or organisations that provide information that is relevant to our work, and will also try to lend our support to local and national campaigns that are relevant or connected to our services.

    We may also need to like or follow an account in order to take part in conversations; just because we like or follow an account, it does not mean that we necessarily endorse it.

    Monitoring and moderation

    We will monitor your questions and comments to us on social media during normal business hours.

    We will always follow the rules and guidelines of social media websites. We reserve the right to remove any messages that break the rules of the relevant community.

    Your posts and comments should:

    • be civil, tasteful and relevant
    • not include content for which the poster does not own the copyright
    • not repeat the same message, or very similar messages, more than once (also called 'spamming')
    • not publicise personal information, either the poster's own or somebody else's
    • not advertise products or services
    • not be unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, obscene, profane, or sexually or racially offensive
    • not promote political parties

    We will block any account whose posts or direct messages we find persistently upsetting, threatening or offensive.


    Contact us

    Customer Service Centre

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