Publishing information on Facebook, Instagram and Twitter is one of the many ways we communicate with Cambridge’s residents, workforce and visitors.
We do our best to reply quickly to any questions you ask us on social media. But if you have an urgent or complex enquiry you should contact our customer service centre.
We welcome your posts and comments – but we might remove any that do not adhere to our guidelines, which are set out below.
You might need to register to access the content we post on social media. We cannot control how often our social media accounts are available, so accept no responsibility for any lack of service.
Our social media accounts
- Cambridge City Council on Facebook – general news and updates
- Cambridge City Council on LinkedIn – job vacancies
- Cambridge City Council on Twitter – general news and updates
- Cambridge City Council on YouTube – any video content we produce
We also have a number of other accounts run by specific services:
- Children and young people
- News and updates from our Children and Young People’s Participation Service and Scrapstore, our arts and crafts supply shop
- Community centres
- News and updates from our centres
- Council tenants
- News and information for our tenants and their families and friends
- Information about voting and registering to vote
- Information about the traders at our general market and Sunday market
- The mayor
- Information about the mayor’s activities and engagements
- New communities
- Information about local activities and more, to help new residents settle in
- Useful information about recycling, from the Greater Cambridge Shared Waste Service
- Sport and fitness
- Information about local physical activity, recreation and sports opportunities
- Streets and open spaces
- News, advice and information about the city’s streets and open spaces
- News and information for taxi drivers and passengers
- Town Hall Lettings
- News and information from our property-management service
- Celebrating the trees around Cambridge
Liking and following
If you 'like' or follow us on Facebook or Twitter, we will not automatically follow or like you in return.
We will sometimes follow or like people or organisations that provide information that is relevant to our work. We will try to lend our support to local and national campaigns that are relevant or connected to our services.
We might need to like or follow an account in order to take part in conversations. Just because we like or follow an account, it does not mean that we necessarily endorse it.
Monitoring and moderation
We will monitor your questions and comments to us on social media during normal business hours.
We will always follow the rules and guidelines of social media websites. We reserve the right to remove any messages that break the rules of the relevant community.
Your posts and comments should:
- be civil, tasteful and relevant
- not include content for which the poster does not own the copyright
- not repeat the same message, or very similar messages, more than once (also called 'spamming')
- not publicise personal information, either the poster's own or somebody else's
- not advertise products or services
- not be unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, obscene, profane, or sexually or racially offensive
- not promote political parties
We will block any account whose posts or direct messages we find persistently upsetting, threatening or offensive.