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Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Changes to taxi licensing during the coronavirus pandemic

We will no longer be conducting face-to-face appointments and have made changes to the way we are processing driver, vehicle and operator licences. Please follow the link above for full information.

Taxi licensing policy and handbook

We are responsible for licensing hackney carriage, private hire and dual driver vehicles in Cambridge, and their proprietors and operators.

Our hackney carriage and private hire licensing policy ensures both the trade and the public can understand our licensing procedures.

The policy provides our officers with appropriate guidelines within which to act.

Our hackney carriage and private hire taxi handbook supports the policy. It is an operational guide which outlines the processes associated with the administration and enforcement of the licences.