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Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Temporary change of postal address for City Homes office

Please send any mail for our Housing team to PO Box 700, Cambridge CB1 0JH.

Council tenants

As a council tenant you can access many of our services through the My Cambridge customer portal. You may also be able to find the answer to your question using the information below, before needing to contact the City Homes office.

You might have a question about how to pay your housing rent or swap or downsize your council home. Or you might have a more general question about council tenancies.

Our Tenancy Management Service Standards [PDF, 0.1MB] provide useful contact details and explain:

  • Which types of queries we can respond to
  • Who else to contact if we are unable to help
  • When you can expect a response from us

If you need to request or report a housing repair, you should contact our customer service centre.

We're committed to providing a timely response to queries. We welcome your feedback through our resident involvement initiatives or our customer service centre.