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Customer reception points closed except for pre-booked appointments

This takes effect from Thursday 19 March. Our phone lines will remain open

Coronavirus: Updates and information

We are adapting our services as the situation changes. For details and to find out how to get help or volunteer to help others, visit our 'Coronavirus: Help for communities' page. Please follow the official NHS and government advice.

Council tenants

As a council tenant you might need to contact our City Homes office to discuss your tenancy.

You might have a question about how to pay your housing rent or swap or downsize your council home. Or you might have a more general question about council tenancies.

Our Tenancy Management Service Standards [PDF, 0.1MB] provide useful contact details and explain:

  • Which types of queries we can respond to
  • Who else to contact if we are unable to help
  • When you can expect a response from us

If you need to request or report a housing repair, you should contact our customer service centre.

We're committed to providing a timely response to queries. We welcome your feedback through our resident involvement initiatives or our customer service centre.