You can access many of our services online on our customer portal. In the portal, you can check your rent account and print a statement, update your personal information, order a new rent payment card, and more.
If you have questions, you will hopefully find the answer on the pages listed below, before needing to contact us.
We’ll give you a tenant sign-up pack [PDF, 0.8MB] when you sign your tenancy. It contains useful information about your responsibilities and the services we provide.
Our Tenancy Management Service Standards [PDF, 32Kb] provide useful contact details and explain:
- Which types of queries we can respond to
- Who else to contact if we are unable to help
- When you can expect a response from us