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Cambridge City Council

Check the latest coronavirus information, including what support is available and how it has affected our services
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Council tenants

As a council tenant you can access many of our services through the My Cambridge customer portal. You may also be able to find the answer to your question using the information below, before needing to contact us.

You might have a question about how to pay your housing rent or swap or downsize your council home. Or you might have a more general question about council tenancies.

Our Tenancy Management Service Standards [PDF, 38Kb] provide useful contact details and explain:

  • Which types of queries we can respond to
  • Who else to contact if we are unable to help
  • When you can expect a response from us

If you need to request or report a housing repair, you should contact our customer service centre.

We're committed to providing a timely response to queries. We welcome your feedback through our resident involvement initiatives or our customer service centre.

Cleaning service update: Churchill will clean each area every two weeks while lockdown restrictions are in place. Cleaning staff will travel and work independently, so they can deliver the service and maintain social distancing.

If you are affected by this we will apply a 50% service charge credit to your rent account while this measure is in place.

This change does not apply to indoor sheltered housing schemes. To report cleaning issues, contact Churchill as normal.