As a council tenant you might need to contact our City Homes office to discuss your tenancy.
You might have a question about how to pay your housing rent or swap or downsize your council home. Or you might have a more general question about council tenancies.
Our Tenancy Management Service Standards [PDF, 0.1MB] provide useful contact details and explain:
- Which types of queries we can respond to
- Who else to contact if we are unable to help
- When you can expect a response from us
If you need to request or report a housing repair, you should contact our customer service centre.
We're committed to providing a timely response to queries. We welcome your feedback through our resident involvement initiatives or our customer service centre.