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Cambridge City Council

Housing services policies

These policies set out our position on specific areas of tenancy management. By implementing them we are seeking to ensure fairness and objectivity to all our tenants, leaseholders and residents who receive our service. We review our policies every three years. We also update them in response to legislative changes and best practice requirements.

Policies which we have developed in partnership with South Cambridgeshire District Council are published as annexes with the Greater Cambridge Housing Strategy.


Access Licence Policy

Our Access Licence Policy sets out our position on the granting of access licences across land owned by Housing Services.

Assignment Policy

Our Assignment Policy sets out our position on the assignment of tenancies.

Business Use Policy

Our Business Use Policy sets out our position on tenants using their home for business purposes.

Decant Policy

Our Decant Policy covers circumstances where a tenant is required to leave their property because it needs urgent or major repairs. This policy does not cover redevelopment schemes or major planned works – those are covered by our Home Loss Policy.

Garage Use and Arrears Policy

We own a number of garage sites and parking spaces across the city. The letting of garages and parking spaces is administered by City Homes. Our Garage Use and Arrears Policy sets out our position on prioritisation, rent collection and repossession of garages and parking spaces.

Hoarding Policy

Our Hoarding Policy sets out our position on working with tenants who exhibit hoarding behaviours. We are a signatory of the Cambridgeshire and Peterborough Multi-Agency Protocol for Working with People with Hoarding Behaviours (2016) and are committed to upholding its approaches.

Housing Related Debt Policy

Our Housing Related Debt Policy is concerned with how we respond to our customers requesting a service from us, and who owe us, or other social landlords (local housing authorities or Private Registered Providers) a form of housing related debt. This policy does not apply to debts that are not recoverable, although debts that are statute barred are still taken into consideration.

Lettings Policy

Our Lettings Policy sets out how we, in partnership with registered providers with properties in the district, allocate our properties through the Home-Link scheme.

Local Lettings Policy

Our Local Lettings Policy sets out our position on the management of our own social housing stock through the utilisation of Local Lettings Plans.

Mutual Exchange Policy

Mutual exchanges can take place between two or more Cambridge City Council tenants or between any other secure/fixed term or assured tenant provided that written permission is obtained from all landlords. Our Mutual Exchange Policy sets out the our position on mutual exchanges, including eligibility and grounds for refusal.

Rechargeable Works Policy

Our Rechargeable Works Policy sets out our position on rechargeable repair works. A rechargeable repair is a repair that is the result of damage or negligence to a City Homes property or its fixtures and fittings, internally or externally by a tenant or leaseholder, a member of the tenant or leaseholder’s household or visitor.

Regeneration Policy

This policy explains our approach to engaging with local residents and stakeholders when council tenants, leaseholders or freeholders are required to move from their home or are losing a property due to a redevelopment scheme, both in the period before we approve a scheme for development and during the development process. This policy should be read together with the approved Local Lettings Policy.

Storage in Communal Areas (Zero Tolerance) Policy

Our Storage in Communal Areas (Zero Tolerance) Policy sets out how we manage the storage or dumping of items in communal areas, with specific reference to minimising fire risks and prioritising resident safety.

Subletting and Fraud Prevention Policy

Our Subletting and Fraud Prevention Policy sets out our position on sub-letting and our approach to actively investigating all reports of unauthorised subletting and fraud.

Succession Policy

Succession is the legal right of a qualifying person to take over the tenancy on the death of the current tenant. We will allow one succession in the lifetime of a secure tenancy. Our Succession Policy sets out our position on succession, including eligibility and grounds for refusal.

Tenancy Changes Policy (Sole to Joint / Joint to Sole)

Our Tenancy Changes Policy (Sole to Joint / Joint to Sole) sets out our position on changes to tenancies, for example following a relationship breakdown.

Tenancy Policy

As a Registered Provider of social housing, we are required to publish policies which have regard to the requirements set out in our Tenancy Strategy (2020). Our Tenancy Policy identifies and summarises the documents that underpin our approach to the provision of social housing.

Tenant and Leasehold Alterations and Improvements Policy

We acknowledge that secure tenants and leaseholders have a legal right to make alterations and improvements to their homes provided that they obtain written permission before they carry out any works. The objective of our Tenant and Leasehold Alterations and Improvements Policy is to ensure that all requests for improvements or alterations are treated fairly and consistently.