We monitor a set of performance measures to ensure we are delivering a good social housing service.
We report on the measures to councillors and tenant and leaseholder representatives at Housing Board meetings.
We are members of Housemark, which compares local authorities’ social-housing performance. This allows us to track our performance against other providers of social housing.
We set our targets by comparing ourselves to other similar authorities. We consider whether we have met previous targets and what resources we would need to achieve a higher target.
The tables below show our recent end-of-year performance against the indicators we measure. They also show our targets and the score required to be in the top quartile of all Housemark members for each measure.
Rent collection
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
100.15% |
100% |
99.7% |
| 2023/24 |
99.9% |
100% |
97.8% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
3.27% |
3.30% |
2.1% |
| 2023/24 |
3.5% |
3.3% |
2.59% |
Re-let times
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
38.3 |
45 |
44.2 |
| 2023/24 |
60.9 |
28 |
38.2 |
Repairs
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
94.8% |
97.0% |
98.8% |
| 2023/24 |
97.8% |
97.0% |
99.6% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
92.4% |
85.0% |
87.8% |
| 2023/24 |
77.3% |
85.0% |
93.4% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
79.1% |
85.0% |
89.9% |
| 2023/24 |
72.1% |
85.0% |
91.2% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
79.5% |
80.0% |
92.3% |
Safety and compliance
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
100.0% |
100% |
100% |
| 2023/24 |
100.0% |
100% |
100% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
96.1% |
100% |
99.7% |
| 2023/24 |
76.0% |
100% |
100% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
85.3% |
100% |
100% |
| 2023/24 |
96.8% |
100% |
98.8% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
99.2% |
100% |
99.1% |
| 2023/24 |
98.9% |
100% |
100% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
100% |
100% |
100% |
| 2023/24 |
92.0% |
100% |
100% |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
94.2% |
100% |
100% |
| 2023/24 |
100% |
100% |
100% |
Affordable homes
| Year |
Score |
Target |
| 2024/25 |
105 |
318 |
| 2023/24 |
84 |
84 |
| Year |
Score |
Target |
| 2024/25 |
98 |
151 |
| 2023/24 |
248 |
151 |
| Year |
Score |
Target |
| 2024/25 |
81% |
90% |
Complaints
| Year |
Score |
| 2024/25 |
281 |
| 2023/24 |
235 |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
82.1% |
60.5% |
83.9% |
| 2023/24 |
62.1% |
To be confirmed |
No benchmark |
| Year |
Score |
| 2024/25 |
40 |
| 2023/24 |
28 |
| Year |
Score |
Target |
Benchmark |
| 2024/25 |
60% |
64.5% |
90.1% |
| 2023/24 |
42.8% |
To be confirmed |
No benchmark |
