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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Temporary change of postal address for City Homes office

Please send any mail for our Housing team to PO Box 700, Cambridge CB1 0JH.

Pay your housing rent

As a council tenant you must pay your rent in advance every week, fortnight or month, according to your tenancy conditions.

Your rent is fixed every April, in line with government legislation for setting rents. If we have to increase your rent, we’ll tell you in writing at least four weeks in advance.

Contact us as soon as possible if you cannot pay your rent each week, or as specified in your tenancy agreement. If you miss payments and fall into arrears, we can seek to repossess your home.

If you miss a payment because you’re waiting for a benefit or Universal Credit payment, it’s your responsibility to resolve the situation as soon as possible.

Ways to pay your rent

Pay by monthly direct debit

The easiest way to pay is by monthly direct debit. You can pay on the 1st, 8th, 15th or 22nd of each month. Download and complete an instruction form:

Pay online

A convenient and secure way to pay, available 24 hours a day, seven days a week.

If you prefer, you can transfer money to us – our account number is 201768 20412090. Use your tenancy number as the payment reference – without it we might not be able to trace your payment.

Pay in person

Pay in person at our customer service centre on Regent Street or City Homes office on Arbury Road.

You can also pay anywhere that displays the PayPoint sign, at any Post Office, or at any of the offices listed above using your rent payment swipe card.

Pay over the telephone

Phone us on 01223 457779. You’ll need your housing rent account number and your debit or credit card.

We’ll give you a confirmation number at the end of the transaction.

This telephone number is for payments only – we can’t answer enquiries on this number.

Pay direct from your salary

Some employers will take your rent out of your salary and send the payment direct to us. You'll need to check with your employer to see if they offer this service and then ask your area housing office for a form.

Help with paying your rent

If you are having difficulties paying your rent during the coronavirus lockdown, make a claim for Universal Credit. You can also enquire about your eligibility for furlough payments from your employer.

Our benefits calculator will help you find out what benefits you can claim. You’ll need information about your savings, income, pensions and existing benefits.

You might also find our budget planner helpful. It’s free to use and should only take a few minutes if you have all your financial information.

If you’re self-employed, check whether the government’s coronavirus income support scheme can help.

We can arrange a payment plan to help you to spread the cost of paying your rent. This could include paying less or no rent for a few months, then spreading the cost over an agreed period to catch up.

For example, if your monthly rent is £500 (£6,000 per year), you might pay no rent in April and May, then £600 for the next 10 months.

Or, you might pay £250 per month in April, May and June, then £583.33 for the next nine months.

These are examples – we’ll agree payment plans on a case-by-case basis. Contact us as soon as possible if you would like to discuss this.