As a council tenant you must pay your rent in advance every week, fortnight or month, according to your tenancy conditions.
Your rent is fixed every April, in line with government legislation for setting rents. If we have to increase your rent, we’ll tell you in writing at least four weeks in advance.
Contact us as soon as possible if you cannot pay your rent each week, or as specified in your tenancy agreement. If you miss payments and fall into arrears, we can seek to repossess your home.
If you miss a payment because you’re waiting for a benefit or Universal Credit payment, it’s your responsibility to resolve the situation as soon as possible.
You might not be receiving all the money you’re entitled to, or maybe you’re struggling to make the most of what you have – check our advice about debt and managing your money.
Pay your rent
The easiest way to pay is by monthly direct debit. You can pay on the 1st, 8th, 15th or 22nd of each month.
Other payment options
If you prefer, you can pay your rent online at any time or transfer the money to us – our bank account number is 201768 20412090. Use your tenancy number as the payment reference – without it we might not be able to trace your payment.
You can pay over the telephone – call us on 01223 457779. You’ll need your housing rent account number and your debit or credit card. We’ll give you a confirmation number at the end of the transaction. This telephone number is for payments only – we can’t answer questions on this number.
Some employers will take your rent out of your salary and send the payment direct to us. You'll need to ask your employer whether they offer this service and then ask us for a form.
Get help to pay your rent
The government provides information about what to do if you are unable to work due to coronavirus. You might be entitled to claim a Test and Trace Support Payment if you have been contacted by NHS Test and Trace and told to self-isolate.
If you are having difficulties paying your rent, we can arrange a payment plan to help you to spread the cost. This could include paying less or no rent for a few months, then spreading the cost over an agreed period to catch up.
For example, if your monthly rent is £500 (£6,000 per year), you might pay no rent for 2 months, then £600 for the next 10 months. Or you might pay £250 per month for 3 months, then £583.33 for the next 9 months.
We’ll agree payment plans on a case-by-case basis. Contact us as soon as possible if you would like to discuss it. If you miss a rent payment we will contact you to discuss this.
Other help is available: