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Coronavirus: Updates and information

Find out what support is available, how to offer help, and how to look after your wellbeing. Please continue to follow official NHS and government advice. Our offices and customer service centre remain closed at this time.

Home energy efficiency grants and incentives

There are various grant schemes available to increase the energy efficiency of your home.

ECO energy efficiency scheme

The government’s Energy Company Obligation scheme helps to reduce carbon emissions and tackle fuel poverty.

A new part of the scheme called ‘flexible eligibility’ enables us to set targets for energy suppliers to help fund the installation of energy-efficiency measures in qualifying households.

Measures might include loft and wall insulation. Targets are based on each supplier’s share of the domestic energy market. Not all energy suppliers are obligated to join the scheme.

You can apply for support if you live in a property that is costly to heat, or if you or somebody living with you are vulnerable to cold.

Qualifying criteria include:

  • You receive a qualifying benefit
  • Your household income is less than £20,000 for a single person or £30,000 for a couple, and you have savings of less than £20,000
  • Your property has an Energy Performance Certificate (EPC) rating of E, F or G, or provides a qualifying score through our assessment
  • You or somebody living in your property have a health condition that can be exacerbated by the cold
  • You or somebody living in your property are pregnant or have a child aged under 5
  • You or somebody living in your property are aged over 65

Our ECO scheme statement of intent [PDF, 0.5MB] provides further information about eligibility.

Contact us if you think you might be eligible to receive support. Note that being eligible does not guarantee that measures to improve heating or insulation will be installed, or that they can be installed free of charge.

Help to Heat small grant

Homeowners or private tenants who receive benefits or have a low income can apply for grants to improve or install:

  • cavity wall insulation
  • draught-proofing
  • heating controls
  • loft insulation (including top-up)
  • replacement doors
  • replacement windows or secondary glazing

Contact us if you think you’re eligible – we’ll help you check your home for potential improvements and register for funding. We’ll also organise our approved installers and inspect the work when completed.

For this purpose, we class low income as less than £20,000 (per single person) or £30,000 (per couple) per year. You must also have less than £20,000 in savings.

Green Deal

The Green Deal was a government scheme which helped residents make improvements to the energy efficiency of their homes. It has now closed.

As soon as we are aware of any new or replacement government schemes, we will add the details here.

Feed-in tariffs

Feed-in tariffs provided a guaranteed rate for each unit of electricity generated and exported. They are no longer available for new installations.

Renewable Heat Incentive

If you have a renewable or low-carbon heat technology such as solar hot-water heating or a heat pump then you may be eligible for the government's Renewable Heat Incentive.

Cambs HIA

Cambs HIA, formerly known as Home Aid, is a home improvement agency set up to assist people living in Cambridge who are elderly or vulnerable, who have disability needs, or who are on a low income.

Their aim is to help people repair, maintain or adapt their homes by providing practical or financial advice and support, to enable them to remain in their own homes in greater comfort and safety.

Grants include a one-off, non-secured and non-repayable Home Energy Grant of up to £1,000, available to owner-occupiers to introduce measures that will improve the energy efficiency of their home.