Our Housing Advice service provides free, confidential advice to anyone in the Cambridge City Council district. If you are threatened with homelessness, we will work with you to help prevent a housing crisis.
If you have seen the Housing Advice Service and have a Personal Housing Plan (PHP), you can log in to your plan.
The Housing Advice Service can provide advice on a wide range of housing issues, from landlord disputes to homelessness.
Please see the linked factsheets below if you fall into one of the following groups, they contain housing advice specifically tailored to your needs:
- Recently released from prison or youth detention [PDF, 0.1MB]
- Leaving care [PDF, 0.1MB]
- Victims of domestic abuse [PDF, 0.2MB]
- Former members of the regular armed forces [PDF, 0.2MB]
- Your relationship has broken down [PDF, 91Kb]
Our Housing Advice Service manages Cambridge’s register for social housing, the ‘Home-Link’ choice-based lettings system
- If you already have a Home-Link account, see our webpage Managing your account for important fact sheets on logging in, bidding, & providing proofs.
- Find out more about our Housing and Homelessness Strategy
Visit GOV.UK for advice about how to continue to live in the UK after it leaves the EU.
Housing advice drop-in service
To prevent the spread of coronavirus, our customer service centre at Mandela House is currently closed to the public. The post box is open, if you want to deliver documents or proofs that you have been asked to provide. Regrettably, we cannot see you in person.
You can contact us by telephone on 01223 457918, from 9am to 5.15pm on Monday to Friday. If you require further, more detailed advice, we can schedule for a housing advisor to call you back. You will usually get a call back within five working days.
If you need to contact us by email, please ensure you use the correct email address from the list below. Our services are under considerable strain at the moment, and we cannot guarantee we can respond quickly – but we will do the best we can.
- If you have an enquiry about your application to the housing register (your Home-Link application), check managing your Home-Link account. If your question is not answered there, contact firstname.lastname@example.org
- If you have been asked to send in evidence to support your application, please send it to email@example.com
- If you need general advice about your housing situation, and you are not an existing council tenant, contact firstname.lastname@example.org
- Read further information for council tenants
Alternatively, if you are threatened with losing your home, you can refer yourself into our housing advice service. We will call you back within five working days.
If your situation is critical (if you are homeless today), don’t hesitate – contact us by phone as soon as possible. If you contact us by telephone on 01223 457918 before 3.45pm, and we assess that you have nowhere to go, we will contact you back the same day.
If you have an emergency outside office hours, the emergency number is 0330 053 8109. You will be required to tell us if you, or any member of your household are showing symptoms of coronavirus.
Housing options for older people
Are you or a relative aged over 65? Perhaps your home has become too large to manage, is in poor condition, or is too far from friends or family?
We want to encourage you to think about how your home will suit you in your older years. Considering housing options at an early stage can help you maintain independence and wellbeing in later years.
Housing Options for Older People (Hoop) provides free information, advice and support. It's free to use and can be accessed online or by telephone.
You can answer a simple questionnaire about your home and how well it suits you. Your answers will put you in touch with local housing options (sheltered housing, extra care schemes), support services and community groups that can provide practical support and advice.
Hoop can help older people find solutions for moving somewhere more suitable. This could include somewhere cheaper and easier to run, better designed or located, with more human company or extra security from crime and reassurance in case of an accident.
If you think you or one of your family members could benefit from this service, visit Housing Options for Older People for more information.
Hoop is provided by the Elderly Accommodation Counsel.
Data sharing with the MHCLG
The Ministry for Housing, Communities and Local Government (formerly the DCLG) wants to find out how services to help people at risk of homelessness are working. In order to do this, Cambridge City Council may share your information with them.
More details can be found in this leaflet Sharing information with MHCLG [PDF, 0.1MB]