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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support, how to offer help, and how to look after your wellbeing. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Problem with IT systems affecting calls to customer services

We are able to offer emergency assistance on our usual number - 01223 457000 - but please only call us if your enquiry is urgent

Council tax exemptions

There are certain types of property (empty or occupied) for which you don't need to pay any council tax. They are known as 'exemptions' and will fall into one of the categories below.

Some exemptions have a limited length of time.

If your bill shows that an exemption has been granted for your property, you must tell us if you are no longer entitled to it.

Exemption categories

Unoccupied properties

  • Property is owned by a charity and was last used by the charity until it became vacant (for a period of up to 6 months only)
  • Property has been left empty by someone who has gone to prison
  • Property has been left empty by someone living in a hospital/care home
  • Property has been left empty due to a death and you are awaiting grant of probate or letters of administration. In some circumstances, it may also continue to be exempt for up to six months after grant of probate or letters of administration.
  • Property cannot be occupied by law
  • Property is awaiting occupation by a minister of religion
  • Property has been left empty by someone who has moved out to receive personal care
  • Property is left empty by someone who has moved out to provide personal care to another person
  • Property is owned by a student and last occupied by that student
  • Property has been repossessed by Mortgagee (bank/building society)
  • Property has been left empty by a bankrupt person
  • An empty caravan, pitchboat or mooring
  • Property is an unoccupied annexe to an occupied dwelling

Occupied properties

Appeals

You can appeal if you disagree with any decision relating to liability, discounts, reductions or exemptions.