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Coronavirus: Updates and information

We are adapting our services as the situation changes. For details and to find out how to get help or volunteer to help others, visit our 'Coronavirus: Help for communities' page. Please follow the official NHS and government advice.

Borrow a scooter from Shopmobility

Shopmobility scooter

If you have a mobility problem, we can lend you a scooter or wheelchair to help you visit the city centre. There is no charge for this service.

You can borrow a mobility aid from:

Both offices are open at the following times:

  • Monday: 9.30am to 6.30pm
  • Tuesday: 9.30am to 6.30pm
  • Wednesday: 9.30am to 7pm
  • Thursday: 9.30am to 6.30pm
  • Friday: 9.30am to 6.30pm
  • Saturday: 9.30am to 7pm
  • Sunday: 11am to 4pm

If you drive in, your first three hours of parking will be free. If you use Dial-a-Ride, we can meet you at Market Square or Grafton East car park.

All equipment must be returned promptly to the office you borrowed it from by the closing time.

When you borrow a mobility aid, you are free to travel around the city centre. We ask you to remain within the boundary formed by Queen’s Road, Fen Causeway, Lensfield Road, Gonville Place, East Road, Elizabeth Way, Chesterton Road, and Northampton Street.

During cold weather, we might ask you not to use your mobility aid outside of the shopping centres, for safety reasons.


Before you can borrow a mobility aid, we’ll ask you to:

  • undergo a short test to ensure you are competent using an electric wheelchair or scooter
  • complete a simple insurance form 

Appointments for this are available from Monday to Friday – they must be arranged in advance. You’ll need to bring your passport or driver’s licence and a recent utility bill.

To request an appointment, leave a message with your contact details by email or phone. We’ll get back to you to arrange and confirm your booking.

Please let us know if you can’t make it to your appointment, so we can give the time to somebody else.

Accessible rest room

A Changing Places toilet and accessible rest room is available in the Grand Arcade office. It contains a toilet, shower, hoist and changing bed.

The key to the room is available from the car park customer services office between 8am and 8pm Monday to Saturday, and 10am to 5pm on Sundays.