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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Borrow a scooter from Shopmobility

Shopmobility scooter

If you have a mobility problem, we can lend you a scooter or wheelchair to help you visit the city centre. This is a free service, but you must register before you can use it.

Please contact us before coming to a Shopmobility office to borrow equipment. We’ll arrange a 10-minute appointment at a convenient time. This will help us maintain social distancing in our offices.

You can borrow a mobility aid from:

Both offices are open at the following times:

  • Monday: 9.30am to 6.30pm
  • Tuesday: 9.30am to 6.30pm
  • Wednesday: 9.30am to 7pm
  • Thursday: 9.30am to 6.30pm
  • Friday: 9.30am to 6.30pm
  • Saturday: 9.30am to 7pm
  • Sunday: 11am to 4pm

If you drive in, your first three hours of parking will be free. If you use Dial-a-Ride, we can meet you at Market Square or Grafton East car park.

You must return all equipment to the office you borrowed it from by the closing time.

When you borrow a mobility aid, you are free to travel around the city centre. Please stay inside the boundary formed by Queen’s Road, Fen Causeway, Lensfield Road, Gonville Place, East Road, Elizabeth Way, Chesterton Road, and Northampton Street.

During cold weather we’ll ask you to stay inside the shopping centres, for safety reasons.

Register

Before you can borrow a mobility aid, we’ll ask you to:

  • take a short test to ensure you are competent using an electric wheelchair or scooter
  • complete a simple insurance form 

Contact us to request an appointment – we will not be able to register you if you come to the office without one. Appointments are available from Monday to Friday. You’ll need to bring your passport or driver’s licence and a recent utility bill.

Please let us know as soon as possible if you can’t make it to your appointment, so we can give the time to somebody else.

Accessible rest room

The Grand Arcade office has a Changing Places toilet and accessible rest room. It contains a toilet, shower, hoist and changing bed.

The key to the room is available from the car park customer service office. The office is open from 8am to 8pm every day, except for 10am to 5pm on Sundays.