If you have a mobility problem, we can lend you a wheelchair or scooter to help you visit the city centre. There is no charge for this service.
If you are arriving by car, we provide three hours of free parking.
If arriving by bus, taxi or Dial a Ride, we can meet you at certain locations in the city centre:
- Drummer Street bus Station
- Downing Street (outside the back of John Lewis)
- Market Square
- Grafton East (to the rear of the Grafton Centre on Wellington Street)
If you are visually impaired or use a wheelchair, we can accompany you on your shopping trip or visit. We can do this for up to two hours, between 10am and 4pm on weekdays. You must contact us beforehand to arrange this.
You can borrow a mobility aid from:
Both offices are open Monday to Saturday, 10am to 5pm. The Grafton office is also open on Sunday, 11am to 4pm.
All equipment must be returned promptly to the office you borrowed it from by the closing time.
When you borrow a mobility aid, you are free to travel around the city centre. We ask you to remain within the boundary formed by Queen’s Road, Fen Causeway, Lensfield Road, Gonville Place, East Road, Elizabeth Way, Chesterton Road, and Northampton Street.
During cold weather, we might ask you not to use your mobility aid outside of the shopping centres, for safety reasons.
Before you can borrow a mobility aid, we’ll ask you to:
- undergo a short test to ensure you are competent using an electric wheelchair or scooter
- complete a simple insurance form
Appointments for this are available from Monday to Friday – they must be arranged in advance. You’ll need to bring your passport or driver’s licence and a recent utility bill.
To request an appointment, leave a message with your contact details by email or phone. We’ll get back to you to arrange and confirm your booking.
Please let us know if you can’t make it to your appointment, so we can give the time to somebody else.
Accessible rest room
A Changing Places toilet and accessible rest room is available in the Grand Arcade office. It contains a toilet, shower, hoist and changing bed.
The key to the room is available from the car park customer services office between 8am and 8pm Monday to Saturday, and 10am to 5pm on Sundays.