Our opening hours for the Christmas and New Year period are below, in case you need to get in touch with us.
There are many things that you can request, report or check online without needing to speak to us. If you see something that needs to be fixed, removed, or investigated, please report it to us using our online form.
If you need to speak to our customer services team, you can call us on 01223 457000 at the following times.
| Date | Customer services | Office staff |
|---|---|---|
| Monday 22 December | 9am to 5.15pm | Normal working hours |
| Tuesday 23 December | 9am to 5.15pm | Normal working hours |
| Wednesday 24 December | 9am to 2pm | 9am to 2pm |
| Thursday 25 December | Closed (bank holiday) | Closed (bank holiday) |
| Friday 26 December | Closed (bank holiday) | Closed (bank holiday) |
| Saturday 27 December | Closed | Closed |
| Sunday 28 December | Closed | Closed |
| Monday 29 December | 9am to 5.15pm | Normal working hours |
| Tuesday 30 December | 9am to 5.15pm | Normal working hours |
| Wednesday 31 December | 9am to 4pm | 9am to 4pm |
| Thursday 1 January | Closed (bank holiday) | Closed (bank holiday) |
| Friday 2 January | 9am to 5.15pm | Normal working hours |
Emergencies
Outside of office hours and on public holidays, you can phone us in an emergency on 0300 303 8389.
An emergency might be finding broken glass or discarded needles on the street, a dangerous tree, or a stray dog.
If you’re a council tenant, an emergency might be unsafe electrics or loss of electricity, water, or gas. It could also be leaking water, a blocked drain or toilet (if there is no other toilet available), or an insecure lock.
For housing emergencies outside of office hours, you can call us on 0330 053 8109.
