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Coronavirus: Updates and information

Find out what support is available, how to offer help, and how to look after your wellbeing. Please continue to follow official NHS and government advice. Our offices and customer service centre remain closed at this time.

Resident involvement strategies, updates and reports

Resident engagement review

We reviewed our resident engagement activities to ensure our procedures embrace change and increase resident participation within existing resources and in a sustainable way.

The review is split into six key themed headings, each of which provides an overview of embedded engagement activities and analyses whether they will continue to be supported, or whether they could be altered to increase their effectiveness.

Annual report for tenants and leaseholders

Our annual report for tenants and leaseholders gives an overview of the housing service during the year. It includes snapshots of the budget, how services performed during the year and how satisfied residents are with those services.

Resident involvement strategy

Our resident involvement strategy helps us ensure we provide an effective service that answers the needs of today’s social housing climate.

Tenant and leaseholder satisfaction surveys

Much of the data in the annual reports comes from our tenant and leaseholder satisfaction surveys.