Resident engagement review
We reviewed our resident engagement activities to ensure our procedures embrace change and increase resident participation within existing resources and in a sustainable way.
The review is split into six key themed headings, each of which provides an overview of embedded engagement activities and analyses whether they will continue to be supported, or whether they could be altered to increase their effectiveness.
Tenant and leaseholder satisfaction surveys
Much of the data in our annual reports (see below) comes from our tenant and leaseholder satisfaction surveys.
- Tenant satisfaction report 2020 [PDF, 3MB]
- Independent living tenant satisfaction report 2020 [PDF, 2.5MB]
- Leaseholder satisfaction report 2020 [PDF, 2.5MB]
Watch a short video summary of the report.
Results from the previous survey, from 2014, are available on request.
Annual report for tenants and leaseholders
Our annual report for tenants and leaseholders gives an overview of the housing service during the year. It includes snapshots of the budget, how services performed during the year and how satisfied residents are with those services.
- Annual report for tenants and leaseholders 2018 [PDF, 0.2MB]
- Annual report for tenants and leaseholders 2017 [PDF, 56Kb]
Resident involvement strategy
Our resident involvement strategy helps us ensure we provide an effective service that answers the needs of today’s social housing climate.