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Coronavirus: Updates and information

We are adapting our services as the situation changes. For details and to find out how to get help or volunteer to help others, visit our 'Coronavirus: Help for communities' page. Please follow the official NHS and government advice.

Green bin collections suspended until further notice

These services are to be suspended between 23 March and 4 May to allow crews to concentrate on emptying blue and black bins

Customers asked to not take items to recycling points

These cannot currently be emptied so please do not take items to recycling points until further notice. We apologise for any inconvenience.

Request a bin

You’re allowed up to four blue bins for mixed recycling, and four green bins for food and garden waste. You need a permit for each additional green bin. In certain circumstances you can have a second black bin for general waste.

Summary of bin allowance information
Bin colour Type of waste Maximum allowance Delivery charge Collection charge for additional bins Alternative
Blue Mixed recycling 4 Free Free Clear sacks
Green Food and garden waste 4 Free £35 per bin per year Brown sacks
Black General waste 2 (if eligible) £25 or £50 Free White sacks

Bins are available in two sizes – standard and small. We issue them at our discretion.

  • Standard bins: 107 × 48 × 74cm (240-litre capacity)
  • Small bins: 107 × 48 × 56cm (140-litre capacity)

Request a new, additional or replacement bin

  • If you’re moving into a newly built property, please check with the developer whether bins have been ordered before contacting us.
  • If you’re requesting a replacement bin, please make sure your bin is actually lost.

To amend or cancel an order, please email – make sure to tell us the order reference number.

Read more about: Blue bins for mixed recycling | Green bins for food and garden waste | Black bins for general waste | Sacks instead of bins | Bins at new houses | Bins at blocks of flats

Blue bins for mixed recycling

  • 4 bins allowed per property
  • No charge for emptying bins
  • No delivery charge for additional bins

Occasional extra recycling can be placed in a transparent sack and put next to the bin on collection day.

Green bins for food and garden waste

  • 4 green bins allowed per property
  • No charge for emptying your first green bin
  • £35 annual charge each October for emptying each additional bin – order a permit below
  • Collected fortnightly from March to November, and monthly from December to February

Permits for additional green bins

Delivery of new and replacement green bins is suspended from 23 March to 4 May, so you will not be able to request a permit at this time.

If you want to have more than one green bin emptied you must pay for a permit for each additional bin. We will not empty additional bins without a valid permit.

The permit is a sticker, which you must attach to your bin so bin collection staff know it has been paid for.

You can subscribe to the scheme and pay for permits at any time during the year, but we will charge the full amount. There are no discounts or concessions.

Pay for an additional green bin permit

If you already have a permit, we’ll send you a renewal notice in the summer – fill this in and return it to us. If you do not wish to renew, you do not need to do anything.

When you have paid for your bin permit we’ll send you a temporary paper permit within 14 days. You must attach the permit to the back of your bin so the collection crew can see it has been paid for and know to empty it.

Your permanent permit will arrive within 14 days – replace your temporary permit with the permanent one when it arrives.

As well as paying online, you can visit us at our customer service centre or phone us to pay for your additional green bins.

Black bins for general waste

  • 2 bins allowed per property
  • £25 or £50 delivery charge payable for delivery of additional bin
  • Delivery charge applies to replacements for lost or damaged bins, unless we cause the damage
  • Reconditioned bins can be requested at a discounted rate
  • There is a fee of £25 for swapping a large black bin for a small black bin
  • There is a fee of £50 for swapping a small black bin for a large black bin

We’ll only deliver a second black bin to properties with six or more residents, or with two or more children in nappies.

Second black bins will be delivered with a red lid or sticker attached. We will not empty additional black bins without red lids or stickers.

We are committed to reducing the amount of waste we collect, so we regularly review whether additional bins are still needed. If an additional bin is no longer needed, we will take it away.

There is no charge for delivery of an additional black bin if somebody living at your property has medical needs that necessitate one. You might be interested in our domestic clinical and hygiene waste collections.

Sacks instead of bins

You can ask us to provide sacks instead of bins. We’ll do so if:

  • your property does not have space to store bins away from the pavement or road
  • physical barriers prevent you from safely moving your bins to the collection point

Contact us to discuss switching to a sack collection. We will not collect sacks from properties without prior arrangement.

Sacks come in three colours:

  • Clear sacks for mixed recycling - instead of blue bins
  • Brown paper sacks for food and garden waste - instead of green bins
  • White sacks for general waste - instead of black bins

Bins at new houses

A set of three 240-litre bins will be issued to new houses as standard - one blue, one green, and one black.

If you have moved into a new house and no bins have been delivered, check whether the developer or landlord has already ordered some before contacting us.

Bins issued to new houses cost £75 each. Where S106 applies, the bins are paid for by the developer - otherwise the cost is incurred by the householder.

Bins at blocks of flats

Contact us to order a communal bin for a block of flats. We’ll deliver a 660-litre or 1,100-litre wheeled bin, depending on the number of occupants that will use it and the available space.

  • No delivery charge for blue or green bins
  • Delivery charge applies for black bins

We only provide green bins for ground-floor flats that have their own garden. In this case the information given for green bins above applies.