You’re allowed up to four blue bins for mixed recycling, and four green bins for food and garden waste. In certain circumstances you can have a second black bin for general waste.
There is no charge for emptying your first green bin. If you want to have any additional bins emptied you must pay for a permit.
If your property does not have space to store bins away from the pavement or road, we can provide sacks instead. Read about alternatives to bins below.
|Bin colour||Type of waste||Maximum allowance||Delivery charge||Collection charge for additional bins||Alternative|
|Blue||Mixed recycling||4||Free||Free||Clear sacks|
|Green||Food and garden waste||4||£40 including up to 1 year collection charges||£40 per bin per year||Brown sacks|
|Black||General waste||2 (if eligible)||£25 or £50||Free||White sacks|
Black and blue bins are available in two sizes – standard and small. We issue them at our discretion.
- Standard bins: 107 × 48 × 74cm (240-litre capacity)
- Small bins: 107 × 48 × 56cm (140-litre capacity)
- If you’re moving into a newly built property, please check with the developer whether bins have been ordered before contacting us.
- If you’re requesting a replacement bin, please make sure your bin is actually lost.
- If we’re collecting an old bin from you, please leave it at the front of your property where we can easily access it.
To amend or cancel an order, please email email@example.com – make sure to tell us the order reference number.
Blue bins for mixed recycling
- 4 bins allowed per property
- No charge for emptying bins
- No delivery charge for additional bins
Occasional extra recycling can be placed in a transparent sack and put next to the bin on collection day.
Some people might have a blue box for their recycling, instead of a blue bin or clear sacks. We can replace these boxes if necessary, but will always provide clear sacks when responding to new requests for an alternative to a blue bin.
Green bins for food and garden waste
- Collected fortnightly from March to November, and monthly from December to February
- 4 green bins allowed per property
- No charge for emptying your first green bin
- £40 annual charge each October for emptying each additional bin
- £40 charge to buy an additional bin – including a permit valid until the end of September
Contact us at firstname.lastname@example.org if you change address or have any questions about additional green bins or permits.
Buy an additional green bin
There is a £40 charge for each additional green bin. This includes a permit that is valid until the end of September, after which you must renew it.
Do not use this form if your bin is damaged or lost – use the form at the top of the page to order a replacement bin.
Buy or renew a permit for your additional green bin
You must pay for a permit for each additional green bin that you want us to empty. We will not empty additional bins without a valid permit.
The permit costs £40 per year. You can pay for a permit at any time during the year, but we will charge the full amount. There are no discounts or concessions.
The permit is a sticker – you must attach it to your bin so our bin collection staff know it has been paid for.
If you already have a permit we will send you an invoice to renew it before it expires.
If you have an additional green bin without a permit for it, you can order a new permit.
Black bins for general waste
- 2 bins allowed per property
- £25 or £50 delivery charge payable for delivery of additional bin
- Delivery charge applies to replacements for lost or damaged bins, unless we cause the damage
- Reconditioned bins can be requested at a discounted rate
- There is a fee of £25 for swapping a large black bin for a small black bin
- There is a fee of £50 for swapping a small black bin for a large black bin
We’ll only deliver a second black bin to properties with six or more residents, or with two or more children in nappies.
Second black bins will be delivered with a red lid or sticker attached. We will not empty additional black bins without red lids or stickers.
We are committed to reducing the amount of waste we collect, so we regularly review whether additional bins are still needed. If an additional bin is no longer needed, we will take it away.
There is no charge for delivery of an additional black bin if somebody living at your property has medical needs that necessitate one. You might be interested in our domestic clinical and hygiene waste collections.
Alternatives to bins
If your property does not have space to store bins away from the pavement or road, we can instead provide:
- clear sacks for recycling
- brown paper sacks for food and garden waste
- white sacks for general waste
We can also provide these alternatives if physical barriers prevent you from safely moving bins to the roadside.
We will empty up to four sacks per collection.
Contact us to discuss using sacks instead of bins. We will not empty them without prior arrangement.
Bins at new houses
A set of three 240-litre bins will be issued to new houses as standard - one blue, one green, and one black.
If you have moved into a new house and no bins have been delivered, check whether the developer or landlord has already ordered some before contacting us.
Bins issued to new houses cost £85 for a full set. Where S106 applies, the developer pays for the bins – otherwise the householder must pay.
Bins at blocks of flats
Contact us to order a communal bin for a block of flats. We’ll deliver a 660-litre or 1,100-litre wheeled bin, depending on the number of occupants that will use it and the available space.
- No delivery charge for blue or green bins
- Delivery charge applies for black bins
We only provide green bins for ground-floor flats that have their own garden. In this case the information given for green bins above applies.