IT issues affecting customer services

We are currently experiencing IT issues, so some of the systems used by customer services are unavailable.

Domestic clinical and hygiene waste

Two collection arrangements are available depending on the type of waste:

  • Hygiene Waste - this can be collected via your normal rubbish collections. As it is non-infectious, it can be placed in your black bin.
  • Clinical Waste - this needs to be collected and disposed of separately via our clinical collection service. This is waste which poses a threat of infection to humans. The term also includes items such as surgical waste, used syringes, drugs or other pharmaceutical products.

Hygiene waste that can be collected via your normal rubbish collection

Some types of healthcare related waste are suitable for disposal in your black bin. This waste can carry an offensive odour as well as appearance but is not infectious. We recommend this waste bagged and tied to reduce the chance of leakages.

Examples may include:

  • Catheter and stoma bags (drained)
  • Wound dressings (non-infectious)
  • Soiled bedding (vomit, human waste)
  • Nasal and respiratory secretions
  • Condoms
  • Sanitary waste
  • Nappies
  • Plasters
  • Incontinence pads

If your current black bin capacity is insufficient for your Hygiene Waste, we may be able to provide an additional bin to cater to your needs. Please contact our contact us on 03450 450 063 to discuss this further.

Clinical waste that needs to be collected and disposed of separately

This is infectious waste which is sent to be incinerated in order to prevent spread of infection. Examples include:

  • Waste, swabs and dressings from infectious disease wounds
  • Infectious Human hygiene products
  • All sharps including: hypodermic needles and syringes with needles attached
  • Human tissue
  • Drugs or other pharmaceutical products
  • Equipment used to administer treatment
  • Bodily Fluids (packaged separately)

This is collected separately from your normal waste in specially provided sharps boxes or clinical waste sacks. Collections are provided currently free of charge and the frequency of collections will be discussed at application stage.

If you require a clinical waste collection you will be required to have your GP or Health Care provider complete and return an application form so we can assess the most appropriate way of handling your waste.

Clinical waste collection information

How to get clinical waste sacks and sharp boxes

At present, empty sharps boxes can be collected from you GP surgery. Depending on the circumstances Clinical Waste sacks maybe provided by your health care provider.

If this is not the case, collection sacks will be provided by us. When you join the service sacks will be delivered to you. Clinical waste sacks will be replaced bag for bag after each collection. They will be posted through your letterbox or left in a nearby visible location at your address. Alternatively if you need a new roll of sacks please contact us.

We will only collect Sharps boxes when they are full. Collection of Sharps boxes is done on a request basis. Please don’t place half full boxes out for collection.

Clinical waste sacks and sharps boxes are collected from outside the front door at a frequency most suitable to your individual needs, normally weekly.

Sacks and boxes should be put for out for collection the evening before your scheduled collection day. Collection may take place from midnight.

All the clinical waste must be contained in the sacks provided and they must be tied at the top.  Please do not place clinical waste sacks in your normal refuse bin as this will not be collected.

Please note: We do not currently provide a commercial clinical waste service

Please complete the application form to request a clinical Waste Collection.

For further advice or information, or to request a clinical waste form by post, contact our refuse team on 01954 713484.

Apply for a domestic clinical waste collection

How would you rate your online experience?