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Cambridge City Council

Help us to improve our online services by telling us what you think

We will be holding user research sessions over the coming weeks and we are looking for people to take part.

ICT maintenance work on Saturday 21 May

Some of our online systems might be temporarily unavailable – if you are affected, please wait a short time then try again.

Manage your Council Tax account and check your bill

After you register to pay Council Tax, you can use our online account system to:

  • Check your bills, instalments, and payments
  • Set up or amend a direct debit
  • Tell us about any changes to your circumstances, including a new address or change of name
  • Tell us if your college or university course has been extended
  • Apply for a discount, or tell us if you are no longer eligible for one
  • Check the Council Tax banding charges for any property in Cambridge.

Manage your Council Tax account

You will need your unique ‘online key’ to access your account. It’s included on your Council Tax bill.

The system often goes offline for maintenance between 8 and 8.30pm. We apologise for any inconvenience this causes.

Validation process

Please note: you won't be able to view your Council Tax account details without correctly inputting the following information:

  • Full name – Your full first name and surname or business name must be entered.
  • Unique key-code – This is shown at the bottom of your bill. Note: Each time we issue you with a bill the key-code changes, so check you are using the latest code.
  • Contact details – Your telephone number or email address.

Housing Benefit and Council Tax reduction

Visit our how to claim benefits page to find out what documentation you'll be required to submit as part of your claim and then follow the link to make your claim.

Privacy notice

Why are we asking for your personal information?

The personal information you submit on the My Account system will be used to,

  • View your account for Council Tax, change your personal details or set up a Direct Debit.
  • Tell us if you are moving, want to apply for a discount, set up or change a Direct Debit.

The legal basis allowing us to process your data will vary depending upon your specific enquiry, but will predominantly be necessary for the council to carry out its public task or official functions in respect of Council Tax collection as laid out in the Local Government Finance Act 1992.

You hold the following rights with regard to the personal data you provide us:

  • Right to Access – You have the right to access (receive a copy) of your personal data and supplementary information.
  • Right to Rectification – You have the right to have any inaccurate or incomplete personal data rectified.
  • Right to object to us processing your personal data where you have an objection on “grounds relating to your particular situation”.
  • Right to Restriction – You have the right to request a restriction of the processing of your personal data in situations where it is inaccurate, unlawful, and no longer needed for the purposes for which it was originally collected, or if a withdrawal of consent has been made.

We may process the information you provide to prevent and detect fraud in any of our systems and may supply information to government agencies, credit reference agencies, audit or other external bodies for such purposes. We participate in the government’s National Fraud Initiative.

We only keep your information as long as necessary, for some items this will be dictated by law. You can find out more in our Retention Policy [PDF, 0.7MB].

We do not routinely process any information about you outside the UK. We will not transfer your personal data outside of the EU.

Cambridge City Council is a registered Data Controller with the Information Commissioner’s Office.

You can find out more about how we handle your data by reading our privacy notice. If you have a question about your rights, contact the Data Protection Officer at infogov@3csharedservices.org or write to the Council and mark your letter for the attention of the Data Protection Officer.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) should you believe any part of this statement to be unlawful.