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Cambridge City Council

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Accessibility statement for

Last updated May 2021

This accessibility statement applies to:


This website is run by Cambridge City Council in partnership with 3C ICT. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

To help customers adapt this website to their specific needs, we have also installed the toolbar which can be opened by selecting the 'Accessibility tools' link in the website header. More information on can be found on our Accessibility page.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • some PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • our maps are not fully navigable with a keyboard (you cannot tab to pins)

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 7 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment.

Some of our offices and public spaces have audio induction loops, and if you contact us before your visit we can arrange an interpreter. 

If you are a British Sign Language (BSL) user, you can use a free online service called SignLive to contact us through a professional interpreter.

Technical information about this website’s accessibility

Cambridge City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations:


2 pages require scrolling and 2D zooming on small screens (WCAG AA 1.4.10). This is a result of the use of tables to present data that are too wide to fit on some mobile screens without scrolling. We are looking at other ways to present this content.


There are 2 issues with an element on our search results page which is classed as a ‘Form’ field, however it is not an element that is essential for the use of the page:

  • Identify the purpose of fields programmatically (WCAG AA 1.3.5)
  • Ensure form controls have labels (WCAG A 1.3.1)

We will raise these issues with our developers to fix.


Some of our PDFs don’t meet accessibility standards. The actions identified are:

  • Ensure the first heading in a PDF is a H1 (WCAG A 1.3.1)
  • Ensure PDFs are machine readable (WCAG A 1.1.1)
  • Ensure PDF headings follow a logical order (WCAG A 1.3.1)
  • Ensure long PDFs use bookmarks to aid navigation (WCAG AA 2.4.5)
  • Improve weak PDF titles (WCAG A 2.4.2)
  • Fix untagged PDFs (WCAG A 1.3.1)
  • Ensure PDFs specify a default language (A 3.1.1)
  • Define a title for all PDFs (WCAG A 2.4.2)
  • Specify headings for every PDF (WCAG A 1.3.1)

We are working through the backlog of essential documents to make them accessible as quickly as possible, based on the actions above.

Cambridge Matters magazine

The Cambridge Matters magazine is created for print. We provide PDF copies of some back issues on our website, but these PDFs are not fully accessible. We are investigating options for accessible versions with our supplier.

We are able to provide an audio version of the magazine for those customers who would find this beneficial.

Pre-recorded video with audio

Not all of our pre-recorded video (hosted on our YouTube channel or elsewhere) has captions provided (WCAG A 1.2.2). We are working to either provide captions on new video as it is produced, or to provide transcripts for existing video. We are trying to do this as quickly as possible, but aim to fulfil this criteria by the Autumn (2021).

Third-party sites

We are in the process of producing separate accessibility statements for the following subdomains:

  • – information about councillors and committee meetings
  • – online forms
  • – customer portal

We know that our forms and customer portal have some accessibility issues with links and colour contrast, and we have raised these with the supplier to fix.

Our democracy site contains documents that are not accessible. We are working to ensure that as many new documents as possible are accessible, but some older documents or official documents approved by councillors will not be made accessible. See the disproportionate burden and out of scope sections below for more information.

In addition, there are some issues with the accessibility of links, colour contrast and tables. We will work with the supplier to fix as many of these as possible in 2021.

Disproportionate burden

Documents from committee or council meetings

Some documents created after council meetings (such as minutes) may have been approved in their existing format by councillors and so cannot easily be changed. Identifying and changing these to be accessible would involve input and sign off from councillors who may no longer be serving, well as council services, and we believe this presents a disproportionate burden.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to fix any remaining documents that fall under this category or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old newsletters.

We endeavour to ensure that all new documents we publish will meet accessibility standards.

Documents provided by third parties

Some documents have been provided by third parties - we did not commission, create, or pay for these documents and so these are exempt from the accessibility regulations.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Our maps are either not used for navigational purposes, or if they are we provide information in another format, and so are exempt from the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 6 August 2019. It was last reviewed in May 2021.