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Cambridge City Council

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Accessibility statement for cambridge.gov.uk

Last updated December 2020

Using this website

Cambridge City Council, in partnership with 3C ICT, has designed this website to be as accessible as possible. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

To help customers adapt this website to their specific needs, we have also installed the Recite.me toolbar which can be opened by clicking on 'Accessibility tools' in the website header. More information on Recite.me can be found on our Accessibility page.

We’ve also made the website text as simple as possible to understand.

Making the web easier to use

Ability.net explains how you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you. 

What to do if you can’t access parts of this website

If you need information on this website in a different format, for example an accessible PDF, large print, easy read, audio recording or braille then please email enquiries@cambridge.gov.uk or call 01223 457000.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems or think we’re not meeting the requirements of the accessibility regulations please email webteam@cambridge.gov.uk or call 01223 457000.

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We follow the Web Content Accessibility Guidelines version 2.1 AA standard, with some exceptions. We are working on the exceptions and aim to fix any issues we find as soon as possible after identifying them.

Issues with text

We have fixed non-descriptive link text (for example where link text says 'Click here'), and when we publish new content we’ll make sure link text meets accessibility standards.

We are working to ensure that as much text as possible has a reading age of 11 or below.

Issues with images, video and audio

We have added alt-text to images and maps where possible, or provided information in another format. Any remaining issues are being worked on to be fixed as soon as possible, and with new content, this is made accessible or alternative formats are requested at the time of publication. 

Live video doesn’t include captions, as live video streams are exempt from meeting the accessibility regulations.

Issues with PDFs and other documents

Some of our older PDFs and other documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We have been working to make these accessible but recognise there is work outstanding, and this is ongoing. If you come across a document that is not accessible and you need an accessible version, please email webteam@cambridge.gov.uk and we will provide this as a priority.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards.

Accessibility of our other websites and online services

We use some third party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) paying for council tax, applying for licenses, telling us about a change in your circumstances, responding to consultations, and applying for planning permission. We also have satellite websites that were created to house specific information, such as that for Local Nature Reserves, or our Bereavement Services website.

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this. We attempted to rectify as much of this as possible by September 2020, but some work is ongoing. 

When procuring new online systems, meeting accessibility standards is included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.