We have changed the way we investigate complaints about private rented accommodation.
When you contact us to make a complaint, we’ll ask you some questions to help us decide whether we need to visit the property. If we can help resolve the problem without visiting, we will do so.
We have made this change to reflect the government’s coronavirus guidance for landlords, tenants and local authorities. It will remain in effect until further notice.
We apologise for any inconvenience this causes.