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Customer reception points closed except for pre-booked appointments

This takes effect from Thursday 19 March. Our phone lines will remain open

Coronavirus: Updates and information

We are adapting our services as the situation changes. For details and to find out how to get help or volunteer to help others, visit our 'Coronavirus: Help for communities' page. Please follow the official NHS and government advice.

Tenancy Sustainment service

Our Tenancy Sustainment service supports city council tenants aged 18 or over whose tenancy is (or could be) at risk due to mental health issues, local antisocial behaviour, a history of homelessness, or other complex support needs.

We can help you, and any professionals or family members who are caring for you, by:

  • Assessing your needs, and creating and working through a tailored support plan
  • Referring you to and working with relevant specialist support services
  • Offering you greater involvement in decisions about your tenancy and support needs
  • Supporting you to understand and work to avoid any tenancy enforcement action
  • Encouraging social inclusion

For more information, contact Matt Siggery, Housing Officer Tenancy Sustainment at or 07540 303194.