Tenant satisfaction measures
We are the landlord of more than 1,000 social housing properties. The government requires us to publish an annual report of tenant satisfaction.
We report on 26 tenant satisfaction measures, including 14 based on performance management and 12 on a tenant survey.
Much of the data in our annual reports comes from our tenant and leaseholder satisfaction surveys.
Tenant satisfaction measures survey
Acuity, a market research company, will be carrying out our annual Tenant Satisfaction Measures (TSM) survey in 2025/26.
The survey gives you the chance to tell us what you think about your home and the services we provide. Your response will help us to improve services and understand what the most important issues and priorities are for you. Please take a few minutes to share your views.
Between the end of January and the end of March 2026, Acuity will contact you by post, email, text message or phone to complete the survey.
If you have any questions or would like help to complete the survey, contact Heather Metivier at Acuity at acuity@arap.co.uk or 01273 287114.
Everyone who completes the survey will be entered into a prize draw. Three winners selected at random will each win a £100 Love2Shop voucher.
If you wish to check that this survey is genuine, contact us at 01223 457000.
Previous surveys
- Tenant satisfaction measures survey 2024/25 report [PDF, 3.5MB]
- Tenant satisfaction survey 2024 [PDF, 3.5MB]
- Tenant satisfaction report 2022 [PDF, 3MB]
- Independent living tenant satisfaction report 2022 [PDF, 2.5MB]
- Leaseholder satisfaction report 2022 [PDF, 2.5MB]
These older documents are not all fully accessible. Contact us if you have any problems reading them or want a plain-text version.
