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Cambridge City Council

Statement about Clay Farm heating and hot water

24 October 2022

In response to media enquiries about tenants' heating and hot water at Clay Farm we issued the following response.

A spokesperson for Cambridge City Council, said: “All residents received a letter on Friday (21 October) from the council and bpha (the landlord for Clay Farm tenants), apologising for the issues they are experiencing due to a fault with a council-owned boiler, and to set out what is being done to resolve the situation.

“The council will be replacing the boiler and expects this to happen within three weeks. Residents will be advised ASAP of a date and the hours during which the work will happen.

“In the meantime, an engineer is visiting at approximately 7am and 4pm every day to check the current boilers are working to ensure residents have hot water and heating – and to re-start the boiler if not. If there is a breakdown between these times, residents are encouraged to report this to bpha, and an on-call engineer will be able to attend to restart the boiler.

“While we don’t expect lengthy outages now, there are still electric heaters available for anyone who needs one and, if needed, residents are still welcome to use the shower facilities at Trumpington Sports Centre.”

In response to media enquiries about leaks detected at the medical centre we issued the following response.

A spokesperson for Cambridge City Council, said: “Colleagues were working last week to identify the source of a minor leak that was apparent in the medical centre. Engineers are awaiting access to residential units above the medical centre to confirm the source of the leak and to undertake repairs as soon as possible.”

The executive councillor leading on this matter is Cllr Mike Davey (Labour), Executive Councillor for Finance, Resources and Transformation. Spokespersons for the other political groups on this issue are Cllr Tim Bick (Liberal Democrat) and Cllr Naomi Bennett (Green/Independent Group).