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Coronavirus: Updates and information

Find out what support is available, how to offer help, and how to look after your wellbeing. Please continue to follow official NHS and government advice. Our offices and customer service centre remain closed at this time.

Limited green bin collection service

We guarantee to empty your green bin every four weeks, but put it out every fortnight and we’ll empty it if we can

Extra recycling

If you have more recycling than will fit in your bin, you can leave it out next to your bin on collection day.

We will collect one transparent sack of recycling.

  • We will not collect black or coloured sacks, or any more than one sack.
  • For safety reasons, do not put glass in the sack - that should always go in your blue bin.

We will also collect one bundle of cardboard, taped or tied together.

  • Do not leave cardboard out in the rain, as it sticks to other materials when wet, which makes it hard to recycle.

Both the sack and the bundle of cardboard should be able to fit in the bin with the lid closed if there was space.

We’ll prioritise emptying a bin at each property over collecting extra recycling if there are delays on collection day. Delays can be caused by vehicle breakdown, roadworks, or a high volume of recycling on the day.

If you often put out extra recycling, you can request an extra blue bin.