The Equality Act 2010 allows us to grant exemption to a hackney carriage or private hire driver from the duty to assist passengers in wheelchairs if we are satisfied that it is appropriate to do so, either on medical grounds or because their physical condition makes complying with the duty impossible or unreasonably difficult.
The act also allows us to grant examption to a driver from the duty to transport an assistance dog if we are satisfied that it is appropriate to do so on medical grounds.
There are no exemptions, medical or otherwise, for a driver in respect of conveying a reasonable quantity of luggage or providing reasonable assistance in the loading and unloading of luggage.
Hackney Carriage and Private Hire Handbook, in particular section 26 and Appendix O
Private Hire Vehicle plate exemptions
Private hire vehicles are required by the Local Government (Misc. Provisions) Act 1976 to display plates in easily visible locations at the front and rear of the vehicle.
However, our policy allows proprietors of 'prestige' vehicles to seek permission to waive the requirement to display plates.