Medical exemptions
Taxi drivers are required by law to assist passengers in wheelchairs. We can grant an exemption from this on medical grounds, or if a physical condition makes doing so unreasonably difficult.
Taxi drivers are also required to transport assistance dogs – we can grant an exemption from this on medical grounds.
- Hackney Carriage and Private Hire Handbook – in particular section 26 and Appendix O
- Medical exemption flowchart [PDF, 70Kb]
- Medical exemption application [PDF, 0.1MB]
There are no exemptions from carrying a reasonable quantity of luggage. The same goes for providing reasonable assistance with loading and unloading luggage.
