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Cambridge City Council

Energy bill help

£150 energy rebate

Earlier this year, the government introduced a national scheme through which local councils would provide one-off, £150 energy rebates for homes in Council Tax bands A to D. Find out more about the energy rebate scheme.

£400 energy bills support scheme 

The government have announced that all UK households will receive a non-repayable Energy Bills Support Scheme discount which will reduce energy bills by £400 from October 2022.

The £400 discount will be administered by suppliers over 6 months. Households will see a discount of £66 applied to their energy bills in October and November, rising to £67 each month from December through to March 2023.

The discount will be made automatically by your energy supplier. There is no need to apply or contact your energy supplier.

See the government Energy Bills Support Scheme explainer for full information. 

Household support fund

The Cambridgeshire Household Support Fund has been created to help people experiencing immediate financial hardship to pay for food and household energy bills.

Particular support is currently being offered to pensioners in Cambridgeshire who:

  • were born on or before 30 September 1956
  • are experiencing financial hardship
  • don't have anyone under the age of 19 (born after the 30 September 2003) living with them

This support is being delivered on our behalf by Age UK Cambridgeshire and Peterborough and pensioners can apply by phone on 01223 221929 or by emailing hsf@ageukcap.org.uk.

Warm home discount scheme

Warm Home Discount is a one-off payment to reduce eligible customers’ bills over the winter months. This winter (2022 to 2023), it's rising from £140 to £150.

The £150 is not paid to the applicant but taken off their electricity bill sometime between September and March. Applications must be made directly to the energy supplier annually, except for those on Pension Credit (Guarantee Credit) who should receive this automatically.

Grants to help pay off energy debts

If you’re in debt to your energy supplier, you might be able to get a grant to help pay it off.

Citizens Advice has created a list of grants that are offered by energy providers to their customers. Even if your energy provider isn’t listed, you might be able to get a grant from the British Gas Energy Trust. These grants are available to anyone - you don’t have to be a British Gas customer.

Find out about these options on Citizens Advice– scroll down to ‘Grants to help pay off energy debts’.

Should I switch energy supplier?

Organisations such as Citizens Advice are advising that, because many energy companies are struggling, you won't find as many tariffs as normal – and if you don’t find a better tariff than the one you’re on it’s probably better to wait until deals are available again.

However, if things change and you wish to look into changing suppliers, it's important to do research into the best option for you. Citizens Advice and Ofgem can provide more information about whether to switch, and how to do so. 

Identify where your home is losing heat

From November to March, the use of thermal imaging cameras can help to reveal where your home is leaking heat.

Sign up with Cambridge Carbon Footprint for a free training session and to borrow a thermal imaging camera.

This can show problems with insulation, draughts, damp and more. Some of the problems shown are easy for householders to fix, like draught-proofing, and some, like faulty insulation, may need professional help.

Cambridgeshire Home Improvement Agency

Our partners at the Cambridgeshire Home Improvement Agency can help you save money on energy bills. They can:

  • help reduce older and disabled residents’ fuel costs by fitting new, energy efficient boilers
  • use Disabled Facility Grant funding to replace a boiler for a homeowner whose health is impacted by a lack of warmth. They may be eligible for a grant because their existing boiler doesn’t work (or doesn’t work as well as it should)
  • provide Special Purposes Grants, which are means-tested for people on low incomes. They can also pay for replacement doors and windows, roofing repairs, damp proofing or security improvements
  • for a small fee, they can support those not eligible for grants, but who struggle to organise the work themselves

For more information email hia@cambshia.org or phone 01954 713330 or 01954 713347.

Home energy efficiency grants and incentives

There are various grant schemes available to Cambridge residents to increase the energy efficiency of your home (and bring down energy costs in the longer term).

Visit our home energy efficiency grants and incentives webpage.

Heat and Health project

£179,000 funding has been secured from health partners for a Heat and Health project.

We will work with communities to create support for residents who experience damp and mould and associated health conditions as a result of not being able to heat their homes fully. More information about this project will be announced soon.

Ideas to use less energy

Citizens Advice provides lots of advice about help that may be available with energy costs.

Energy Saving Trust advise how to cut down on your energy use to save money.

Cambridge Carbon Footprint has ideas to help reduce costs and save energy.

Which has also published 10 ways to reduce energy bills.

Emergency energy vouchers

If you have a pre-pay meter and are struggling to afford to top it up, contact our partner PECT. They can offer advice, support and assess you for an emergency fuel voucher. PECT can also provide free energy saving products such as rechargeable lightbulbs, draught excluders, chimney balloons and radiator reflector panels.

Cambridgeshire Local Assistance Scheme

Cambridgeshire’s Local Assistance Scheme (CLAS) supports people facing unexpected financial difficulties. CLAS can provide information, advice and practical support and assistance in times of exceptional pressure.

Following an assessment, you may be eligible for a CLAS award. The awards can be in the form of supermarket vouchers, energy vouchers, new white goods, decorating packs, beds, mattresses, recycled white goods and furniture. You can self-refer, contact CLAS directly.

Winter fuel payment – from £250 to £600

If you were born on or before 25 September 1956, you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

The amount you’ll get includes your ‘pensioner cost of living payment’. This is between £150 and £300. You’ll only get this extra amount in winter 2022 to 2023. This is in addition to any cost of living payment you get with your benefit or tax credits.

Cold weather payment 2022

The Cold Weather Payment scheme runs from 1 November 2022 to 31 March 2023. You’ll get a payment if the average temperature in your area is recorded as, or is forecast to be, zero degrees Celsius (or below) over 7 consecutive days. You’ll get £25 for each 7-day period of very cold weather between 1 November 2022 and 31 March 2023. 

You may get Cold Weather Payments if you’re receiving: Pension Credit, Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Universal Credit, Support for Mortgage Interest.

For more information visit the government cold weather payment page.