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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Council and housing association properties

You must register with the Home-Link website to apply for council or housing association housing in Cambridge. If you can't complete an online form, call 01223 457917 for advice.

If you had a Home-Link account before April 2019, you were contacted and asked to reregister. If you did not reregister, you must do so before you can use the service again.

Home-Link is a choice based lettings (CBL) scheme. After you join, you can see available homes and place bids for them. 

Already have a Home-Link account?

  • If you already have a Home-Link account, see our webpage Managing your account to download forms, find out how to log in, bid, provide proofs and tell us about changes of circumstances.

What you need to know before you first apply

Register to use the Home-Link website

  • The online form takes around 30-40 minutes to complete. You can save the application at any point and complete it later, even if you aren't on your own computer.
  • You must have a local connection to Cambridge city. Our local connection rules leaflet [PDF, 70Kb] explains how this works.
  • You must be eligible for housing in the UK – read our Home-Link eligibility [PDF, 0.2MB] factsheet to find out more. If you are not eligible, check our help for ineligible people [PDF, 28Kb] factsheet.
  • The Home-Link proofs checklist [PDF, 0.2MB] lists the documents you will need to provide. All new applicants must provide proofs when they register. (Applicants who are already registered will be notified when proofs must be provided - please ensure your contact details are kept up-to-date on the Home-Link website).
  • We need details of all addresses for everyone on your application for the past 5 years, you may wish to gather this information before you begin.
  • If you have any arrears (including housing benefit overpayments), you'll need to make (and stick to) a payment plan. Details are in the Housing Related Debt Policy [PDF, 0.2MB]
  • The lettings policy [PDF, 0.5MB] explains how we allocate housing.
  • If you have health issues that are affected by your housing, you can use our online housing application form to tell us about it. Read our medical assessments factsheet [PDF, 0.3MB] to find out more.

A range of housing options

There's a significant shortage of social housing in Cambridge, particularly for people below 60 years of age.

Home-Link looks at a range of housing options. The registration process begins with an enhanced housing options assessment. This will help you to understand what may be appropriate for you, including the possibility of private renting or low cost home ownership.

Please note that this is not a ‘personalised housing plan’ within the meaning of the Homelessness Reduction Act 2017. If you are eligible and homeless, or threatened with homelessness within the next 56 days, you could be entitled to a personalised housing plan. Visit our help for homeless people page to find out more.

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