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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Business rates and how to pay them

'Business rates' is the term commonly used for non-domestic rates which are charged on most non-domestic premises, including most commercial properties such as shops, offices, pubs, warehouses and factories.

It's an annual charge, usually paid in ten monthly instalments from April to January. However, all business rates payers have the option to pay by 12 monthly instalments ending in March. To request this, email or write to us (details below).

How to pay

Online payments service

Direct debit

To set up a direct debit, download and print the business rates direct debit mandate [PDF, 72Kb] and return it to us.

  • Telephone 01223 457779
    You'll need your business rates account number and your debit or credit card.
    You'll be given a confirmation number at the end of the transaction, so it may also be useful to have a pen and paper.
    Please be aware that this telephone number is for payments only.
  • In person
    Pay with cash, debit or credit card at our customer service centre on Regent Street or at the City Homes office.

The total amount you must pay is calculated depending on the rateable value of your property.

Relief and exemptions

If you pay business rates, you may be eligible for rate relief. There are several options available.

Visit the Business rate relief and exemptions page

Tell us about a change in your business circumstances

You must contact us to advise us about any changes in circumstance which may affect your entitlement to business rates relief, for example:

  • if your business expands to occupy a further property anywhere in England
  • if the rateable value of your property increases and you are based outside of Cambridge (ie where the council provide relief but would not have been automatically informed of the change)

Queries and appeals

If you wish to question the amount of your business rates, or to appeal for a change in the amount, you will find all the information you need on the business rates queries and appeals page.