Cambridge City Council

Email feedback form

Thank you for your feedback. We will use it to improve our service and recognise when our advisors have assisted customers well.

We might contact you for additional information regarding your feedback. Please do not use this form to submit further enquiries or requests for information.

Email feedback form

What was the reason for your email today?

Please describe, in a few words, what your email was regarding. (required)

How long did it take to receive a response to your initial email?

The next working day or less

Two working days

Three working days or more

Were you satisfied with the way the advisor helped you? (required)

Satisfied

Dissatisfied

Why do you feel this way?

How was the response you received? (required)

Please select each answer that you agree with.

The answer I got was easy to understand

My questions were fully resolved

My questions were answered within a reasonable number of emails

I am happy with the decisions taken

I'm clear on what will happen next

How was the response you received?

Please select each answer that you agree with.

The answer I got was not easy to understand

My questions were not fully resolved

My questions were not resolved within a reasonable number of emails

I am unhappy with the decisions taken

I'm not clear on what will happen next

Which advisor helped you with your enquiry?

Is there anything we could have done better?

Are you aware of the digital options available for this query? (required)

Yes

I could not find any digital options

Why did you not use the digital option? (required)

How old are you?

18 to 24

25 to 34

35 to 44

45 to 64

65 or older

Prove you are a human (required)

Is this page helpful?

Website feedback form

For questions about a service we provide, please use our contact us form.

For feedback on our new website, please use our website improvements form.

Was this page helpful? (required)

Yes

Website feedback form

Tell us why (required)

I found it easily

It was easy to understand

It answered my question

I know what I need to do next

Website feedback form

Tell us why (required)

It didn't answer my question

It was hard to understand

It needs updating

It was hard to find

I'm not sure what to do next

Website feedback form

How could we improve this page? (required)

Prove you are a human (required)

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