IT issues affecting customer services

We are currently experiencing IT issues, so some of the systems used by customer services are unavailable.

Medical certificate

  • All taxi licensing applicants (new and renewal) undertake a medical upon initial application and every five years thereafter.
  • Doctors will charge for this service - fees vary.
  • The medical certificate should certify that you meet Group II Medical Assessment Standards (as applied by the DVLA in relation to bus and lorry drivers).

Please note that:

  • Medicals are required for all new applicants, but the certificate must not be dated more than eight weeks prior to the completion of all stages of the application process.
  • After the initial medical, medicals are then required every five years at the following birthdays:  25, 30, 35, 40, 45, 50, 55 and 60.
  • Once a driver has reached the age of 60 a medical will be required annually.
  • For holders of the current PSV or HGV licences, who can produce evidence of a current medical examination, we will accept the PSV or HGV entitlement in lieu of a medical at age 45, 50, 55 and 60. You will be required to produce medicals at 25, 30, 35 and 40.

It's your responsibility to:

  • Book an appointment for a Group II Medical Assessment with your GP or with a doctor at our approved practice (below).
  • Take a blank copy of the Group II Medical Assessment Form [RTF, 8MB] to your GP or the approved practice for completion.
  • After the assessment, submit the completed original Medical Assessment Report form to the licensing office as soon as possible. Post it to Cambridge City Council, Licensing team, PO Box 700, Cambridge CB1 0JH, or hand deliver to our customer service centre.

Our approved medical practices:


Contact us for a printed copy of the medical assessment form.

Please see Part 2 Section 24 of the Hackney Carriage and Private Hire Handbook provides further information on Medicals.

The practitioner carrying out the medical is required to complete and sign a Medical Certificate to state whether they declare you fit or unfit to drive a Hackney Carriage or Private Hire Vehicle.

For new applicants, the medical certificate will only be accepted if it is dated within eight weeks of the completion of all stages of the application process.

If you have any questions, contact us or the DVLA.

Medical issues that might affect your application

Licence holders and applicants must consider the medical conditions listed below. We might refuse to grant an application or revoke an existing licence where an applicant has any of the listed conditions:

  • Neurological disorders - Epilepsy, blackouts, narcolepsy and sleep disorders, Multiple Sclerosis/Parkinson’s disease, cerebrovascular disease.
  • Diabetes - IDD and NIDD.
  • Psychiatric disorders - neuroses, psychosis, dementia.
  • Alcohol misuse or dependence - this includes anyone who has committed a drink drive offence or has suffered seizures associated with alcohol misuse or dependence.
  • Renal disorders.
  • Respiratory disorders - sleep apnoea syndrome, cough syncope.
  • Visual disorders - poor vision, lack of peripheral vision, monocular vision.

You must tell the DVLA if you have a driving licence and:

  • You develop a 'notifiable' medical condition or disability
  • A condition or disability has got worse since you got your licence

You could be fined up to £1,000 if you do not tell the DVLA about a condition that might affect your ability to drive safely.  You could also be prosecuted if you have an accident.

How would you rate your online experience?