IT issues affecting customer services

We are currently experiencing IT issues, so some of the systems used by customer services are unavailable.

Make a subject access request

Under the UK Data Protection Act 2018, you have a right to a copy of the information we hold about you. Requesting this information is known as making a subject access request.

Download the Data Protection Rights form [RTF, 2MB] or request a form from the Customer Service Centre or Guildhall reception.

Return the completed form to the Customer Service Centre or Guildhall reception. We must check your identity before we can process your request, so bring proof of your identity (passport, driver's licence etc).

Next steps

We will take a copy of your form and check your proof of identity. The request will be passed to the Data Protection Officer, who will acknowledge your request and send you a copy of the information we hold about you within 30 days.

Once you have received your information you should check it. If any of the information we hold about you is wrong you can ask us to correct it or remove it.

Contact

If you would like to discuss making a subject access request, contact the Data Protection Officer at infogov@3csharedservices.org

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