Food hygiene ratings for all businesses included in the scheme are published on the Food Standards Agency's food hygiene ratings website.
Ratings can take up to 35 days to appear on the website after inspections.
The Food Hygiene Rating Scheme (FHRS)
The Food Hygiene Rating Scheme is a partnership initiative between local authorities and the Food Standards Agency.
The scheme provides consumers with information about hygiene standards in food premises at the time they were inspected. Inspections are carried out by local authority food safety officers to check compliance with legal requirements. The rating given reflects the inspection findings.
The main purpose of the scheme is to:
- allow you to make an informed choice about where you eat
- encourage food businesses which have high standards to continue to maintain them
- encourage those food businesses that have poor standards to improve
Officers from our commercial team inspect food outlets such as restaurants, takeaways and pubs etc. regularly. This is to check that their hygiene standards meet legal requirements.
Following an inspection the business is scored on the following elements.
- Level of compliance with food hygiene and safety procedures (including food handling practices, procedures to prevent cross contamination, and temperature control).
- Level of compliance with structural requirements (including cleanliness, layout, condition of work, wall and floor surfaces as well as standards of lighting and ventilation, equipment and other facilities)
- Confidence in management - including the use of appropriate documented food safety management procedures as well as the level of staff training, instruction and supervision.
The total of the three scores is converted into an overall rating. The rating can range from zero ('urgent improvement needed') to a top rating of five ('very good').
Type of businesses included in the scheme
Most food businesses that supply food directly to the consumer are included in the scheme including restaurants, shops, cafes, takeaways, delicatessens, care homes, hotels and pubs.
Some businesses are not included, for example child minders, as the business information includes personal information. These people will have the opportunity to opt into the scheme. Premises selling only low risk food are also exempt, as are manufacturers who do not supply food directly to the consumer. These businesses are still included in the council's food hygiene inspection programme even though they may not be part of the rating scheme.
What the ratings mean
Premises with a rating of 4 are good. Premises with a rating of 3 will generally comply with the law, but with some minor contraventions that require attention.
Premises with a rating of 0 or 1 will have been required to carry out significant work to ensure food safety.
Businesses are not re-scored after completing the work; they must maintain the standards until the next inspection. There is an option for a business to request a revisit for the purposes of re-rating (see below).
To get a rating of 5, everything needs to be very good when the inspector calls.
Sadly some businesses invest heavily in the front-of-house but neglect the areas customers can't see. The problems that are most likely to give rise to food poisoning, such as poor temperature control and cross contamination, are difficult for customers to see. That's why we think the Food Hygiene Rating Scheme is so important.
Why don’t you close down the premises with a low rating?
We can only close a business if it represents an imminent risk to health.
Some zero-rating premises may fall into this category, but we will usually give the owner a chance to put things right. This may involve the service of legal notices.
Some caterers close voluntarily for a short period of time while remedial work is carried out, but consumers might not be aware of our intervention.
Safeguards for businesses
In order to ensure that the scheme is fair to businesses it has been designed to include a number of safeguards. There's an opportunity for a business to request a re-visit when improvements have been made, an appeal procedure, and a right to reply procedure.
Request a revisit following your programmed statutory food hygiene inspection
- You can request a new visit (and therefore a new rating) if you have addressed the issues identified at the inspection.
- You can request a re-score visit at any time after the statutory inspection, and there is no limit to the number of requests you can make.
- You must provide details of the improvements made with your request, including supporting evidence where appropriate.
- You must pay the relevant fee of £190 before your application will be accepted.
- We will make an unannounced visit and the officer will give you a ‘new’ food hygiene rating based on the level of compliance that is found at the time of the re-visit. Your rating could go up or down, or remain the same.
To request a re-score visit, use the form below:
The forms below should be used if you wish to either appeal the ratings, or wish to add a reply on the FHRs website.
- Food hygiene rating system: Appeal form [RTF, 7MB]
- Food hygiene rating system: Right to reply form [RTF, 2MB]
Further information about these safeguards can be found on FSA’s website.
The food hygiene rating scheme is not an endorsement of current standards but merely reflects the score we awarded a premises at the time of their inspection. Nevertheless, we try very hard to make sure the information available on these pages is correct. The food hygiene rating scheme adheres to the FSA’s brand standard.