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Cambridge City Council

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Extra-care housing

Our extra-care accommodation is designed for people who require help and support with daily living. This might include assistance with preparing meals, washing and dressing, or administering medication.

The flats are located at Ditchburn Place on Mill Road, and were refurbished in 2018.

The flats are within short walking distance of local shops and amenities, and there is a bus stop just outside with a good link to Addenbrooke’s hospital and the train station.


Assistance with personal care is available from the on-site care team; the level of care is set out in each individual's personal service user care plan following a meeting with each individual to agree what they need.

Help might include assistance with washing and dressing, washing or showering, or administering or prompting to take medication. Tenants can use an alternative care provider if they choose.

We are regulated by the Care Quality Commission (CQC) who carry out regular inspections on our service. Our last inspection was in June 2017 when we were awarded a ‘good’ in all areas.

We engage with a range of other agencies and professionals to ensure a holistic approach to each person’s care is considered. This includes GPs, district nurses, social workers, occupational therapists, and physiotherapists.

Extra-care flats

Each extra-care flat has a bedroom, a living room, a kitchen and a bathroom with a level-access shower, toilet and sink. They are centrally heated and are designed for wheelchair access.

The 36 flats are located over three floors with lift access. Each floor also has shared kitchen and dining room facilities and an assisted bathroom , providing those who would prefer it the option of a bath.

Each flat has its own front door and letter box, and tenants are also given a key to the building entrance. The flats are unfurnished, and let by tenancy agreement.

Each flat is equipped with a 24-hour alarm system that tenants can use to contact the on-site care team if they require assistance.

Pets are not allowed.

On-site facilities

An on-site caterer called Elior provides extra care tenants with three meals a day. A food profile is compiled for all new tenants, to make sure that likes and dislikes, special diets and other requirements can be catered for. Tenants are encouraged to contribute to the development of the menus. The provision of the meals is a condition of the tenancy.

There is a large communal lounge which is always available for use by tenants. A weekly activities programme run by the care staff and a voluntary social club includes a Monday Club, Christian Fellowship, and bingo and coffee mornings. One-off events are also organised, including fetes, formal dinners, visits from bands and choirs, and celebrations for special occasions.

There is an onsite hairdresser, and a manicurist and a chiropodist visit regularly. A caretaker and handyman visits monthly to do odd jobs for tenants. Staff can assist with the booking of any of these services.

Rent and charges

The weekly rent covers accommodation and service charges, including laundry and a flat-cleaning service. A further service charge is made for individual use of heating and lighting.

It is a condition of the scheme that tenants agree to pay a weekly charge for the on-site support service, although those who qualify for housing benefits have this cost covered for them.

Rent is eligible for housing benefit payments if applicable.

Apply for extra-care housing

To apply for extra-care housing, complete and return an application form. It’s fine to have somebody do this on your behalf.

You’ll also need to arrange a social-care assessment with the county council’s Social Care team – phone them on 0345 045 5202.

Your application form and social care assessment will be considered by a panel. Eligibility is considered on a case-by-case basis.

We’re happy to show you around if you’re thinking of applying – contact us to arrange an appointment.


Visitors are encouraged and there are no set visiting times. Parking is available onsite and permits are issued from the reception area.

Guests are welcome to join tenants for lunch, at a cost of £5 for a three-course meal.

Contact us