Our Digital, Data and Technology Strategy is our ‘blueprint for digital success’. It is focused on:

• improving digital accessibility and the customer experience
• having systems that talk to each other
• using data to gain better insights
• improving our employees’ digital and data skills
• buying the right technology and tools

Getting these basics right will help us:

• foster innovation
• lay the foundations for the future use of emerging technologies like artificial intelligence (AI)
• enhance the experience of everyone who engages with our services

• Digital, Data and Technology Strategy [PDF, 0.8MB]
• Digital, Data and Technology Strategy: Appendix of supporting materials [PDF, 4MB]

See also: Digital inclusion directory