IT issues affecting customer services

We are currently experiencing IT issues, so some of the systems used by customer services are unavailable.

Report an abandoned vehicle

If you think a vehicle might be abandoned, check if it meets any of the following criteria.

  • The vehicle has been parked without moving for three weeks or more
  • The vehicle has flat tyres or removed wheels
  • The windscreen or windows are broken
  • The vehicle is mouldy or rusty
  • There is litter inside the vehicle
  • There are wires hanging from the dashboard

If any of these are true about the vehicle in question, report it to us.

Report an abandoned vehicle

We'll need to know:

  • the vehicle's location
  • the vehicle's make and model
  • the vehicle's registration number
  • the vehicle's colour
  • why you think it has been abandoned

If a vehicle does appear to have been abandoned in the opinion of an enforcement officer, we'll serve a notice on it and contact the last registered keeper. If it is not claimed, we will remove it and store it for 21 days – if it is still not claimed after that, it will be recycled.

Abandoning a vehicle is a crime, for which we may issue a fixed penalty notice of up to £200. The maximum penalty on conviction is a fine of up to £2,500, imprisonment, or both.

Untaxed vehicles

  • Every vehicle registered in the UK must be taxed if used or kept on a public road.
  • If the vehicle is kept off-road it must either be taxed or have a SORN (Statutory Off Road Notification) in force. If not it could be wheel clamped or removed without notice by us or the Driving and Vehicle Licensing Agency (DVLA).

You can check the tax status of a vehicle by using the DVLA's enquiry system.

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