IT issues affecting customer services

We are currently experiencing IT issues, so some of the systems used by customer services are unavailable.

Report an abandoned shopping trolley

If you see an abandoned shopping trolley, please report it to us. We'll need to know:

  • where it is
  • when you saw it
  • which store it's from
  • how many there are

We impound any trolleys that are left in the road, play areas, areas of high footfall or with fly-tipped rubbish.

For trolleys left elsewhere, we give the store that owns the trolley until 5pm the next day to remove it. If they do not do so, we impound the trolley and give the store six weeks to claim it. After that, we recycle the trolley and charge the store for any costs incurred.

How would you rate your online experience?