Report an abandoned shopping trolley


If you find a shopping trolley in the road, on a play area or somewhere with high footfall, or with fly-tipped rubbish, please report it.

Use the Trolleywise app if the trolley is from Aldi, B&Q, Dunelm, Homebase, Iceland, Lidl, Marks & Spencer, Sainsbury’s or Tesco.

Use the Collex Trolley app if the trolley is from Asda.

You can also report all trolley types to us via our online form. We need to know:

  • Which store it is from
  • Where it is
  • When you last saw it

Report an abandoned shopping trolley

Shops have until 5pm the next day to retrieve their trolley. If they do not do so, we impound the trolley and give the store six weeks to claim it. After that, we recycle the trolley and charge the shop for any costs incurred.

Contact us

Is this page helpful?

Website feedback form
Website feedback form

For questions about a service we provide, please use our contact us form

For feedback on our new website, please use our website improvements form

Was this page helpful? (required)
Website feedback form
Tell us why (required)
Website feedback form
Tell us why (required)
Website feedback form
Prove you are a human (required)