Green bin collections to be monthly over winter

Between December and March, green bins will be collected monthly

Report a missed bin collection

We aim to empty all bins on schedule, but we do occasionally miss some.

Bad weather, road works and other issues can sometimes mean we’re unable to empty the bins on your street. If this happens, we’ll publish a service update to let you know when we’ll return – usually the next working day.

If we empty the other bins on your street but miss yours, we can return to empty your bin if:

  • Your bin or sack was placed at the normal collection point by 6am on the correct day. If you are not sure which day your bins are collected on, find your bin collection day
  • Access to your bin was clear – for example, if you have an assisted collection, your gate was unlocked
  • Your bin was correctly used and we have not issued an advice card to you about a problem – see ‘incorrect use of bins’, below
  • You tell us about the missed collection on time, as explained below

You must report a missed bin collection between 3.30pm on your collection day and 3.30pm on the next working day.

We’ll check whether our crews reported any issues. If we have accidentally missed your bin, we will return to collect it within two working days.

  • If your collection day is Monday, report a missed bin between 3.30pm on Monday and 3.30pm on Tuesday. We’ll return to empty your bin by Wednesday evening
  • If your collection day is Tuesday, report a missed bin between 3.30pm on Tuesday and 3.30pm on Wednesday. We’ll return to empty your bin by Thursday evening
  • If your collection day is Wednesday, report a missed bin between 3.30pm on Wednesday and 3.30pm on Thursday. We’ll return to empty your bin by Friday evening
  • If your collection day is Thursday, report a missed bin between 3.30pm on Thursday and 3.30pm on Friday. We’ll return to empty your bin by Monday evening
  • If your collection day is Friday, report a missed bin between 3.30pm on Friday and 3.30pm on Monday. We’ll return to empty your bin by Tuesday evening
  • If your collection day is Saturday, report a missed bin between 3.30pm on Saturday and 3.30pm on Monday. We’ll return to empty your bin by Tuesday evening

If you have checked all of the above and cannot wait for your next scheduled collection, report your missed bin using the form below.

Unfortunately this form does not currently work for bins at flats. If you need to report a missed bin for a flat, please email or phone us.

Report a missed bin collection

Incorrect use of bins

If we cannot empty your bin because you put the wrong items in, we’ll leave a card saying what was wrong. If this happens, remove the incorrect items and we will empty your bin on the next scheduled collection.

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