Licensing portal guidance


Our licensing portal lets you apply and pay for licences and check the progress of your applications.

Licensing portal

Sign in or register to use the portal

You need an account to use the portal. If you do not have an account, you must register for one. You can register and sign in on the portal homepage.

Portal homepage
The portal homepage has a sign-in form and a link to register for an account

When you have signed in, you will see the menu on the left of the screen if you are using a desktop computer. If you are using your phone, select the ‘menu’ icon at the top of the page to open it.

Portal menu buttons

Access to the portal outside the UK

If you try to use the portal from outside the UK, you might see an error message.

Access is blocked in some countries because of a high volume of automated traffic (‘bots’) trying to access the system.

Licensing portal error message
Access to the portal is blocked in some countries

Apply for a licence

When you have signed in, to apply for a licence, select ‘licensing’ then ‘apply for a licence’ in the menu.

Press the Menu icon to make the menu appear if you are using a phone.

Portal menu

Select ‘Cambridge City Council’ to see a list of available applications. Do not use the postcode option.

Portal council choice
Use the first form field to select ‘Cambridge City Council’ instead of using the postcode search

Review your applications

Portal licensing iconTo review submitted applications, select ‘licensing home’ in the menu. You can also select the ‘licensing’ icon on the homepage to review your submitted applications.

You will see:

  • licence invoices – to see the payment status of submitted applications
  • licence submissions – to see the progress of submitted applications
  • draft submissions – to resume incomplete applications
  • issued licences – to see licences that you have previously been granted

If you cannot see information about your submitted applications here, go back to the homepage and select ‘Cambridge City Council’ in the council area field, then go back to ‘licensing home’.

Requests for further information

If you receive an email asking for additional documents or information, you can respond within the ‘licence submissions’ area for the relevant application.

You will see a section called ‘council comments’. Select ‘files’ or ‘information’ from the drop-down list to see a prompt to upload documents or add detail to your application.

Portal comments
Select ‘files’ or ‘information’ from the menu to add more detail to your application

Requests for payment

If you receive an email asking for payment, go to ‘licence invoices’ to respond. Unpaid entries will be highlighted in red.

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