Community trigger

The community trigger allows victims of antisocial behaviour (ASB) of any age, whether an individual, a business or a community group, to ask for a review of their case where they feel that either no action or inadequate action has taken place to tackle the reported problem.

The community trigger came into force on 20 October 2014.

It's not a complaints procedure but a way to ask agencies in Cambridge to review what action they took, or could have taken, to make sure everything that should have been done was done to address the reported ASB.

It can be used by a victim of ASB or any person acting on their behalf, such as a family member, friend, carer, councillor, MP or other professional person, as long as they have the victim’s consent.

An application under the community trigger procedure can only be made when three qualifying complaints of ASB have been made within a six month period. This is called the threshold.

To prevent applications regarding historical incidents, the complaints must be qualifying, in other words, the complaint of ASB must have been reported within one month of it taking place and the application must be made within 6 months of the original report of ASB.

Jump to: Apply | Process | Appeals


Community trigger online application form

Complete our online application form to request a review or contact our Safer Communities team (email, phone 01223 457950 or write to Safer Communities, Cambridge City Council, PO Box 700, Cambridge CB1 0JH) to request further details and a printed copy of the application form.


Once the application form has been received and checked, it will be acknowledged in writing within two working days of its receipt.

We will then look at the application to see whether or not it meets the threshold. We will also take into consideration any further information provided, such as the persistence of the antisocial behaviour (ASB), the harm caused (or potential harm caused) by the ASB or the adequacy of the response to the ASB.

If the application meets the threshold, we will arrange for the case to be reviewed by our Problem Solving Group (PSG), which meets monthly to discuss multi-agency solutions to ASB cases and is generally made up from representatives from the city council, the police, the clinical commissioning group and providers of social housing. We will advise, in writing, when the application will be reviewed by the PSG.

If the application does not meet the threshold, we will offer the chance to appeal that decision.

We will confirm the decision either way, in writing, within five working days of its receipt.

Problem Solving Group review

The Problem Solving Group (PSG) will review what happened, look at what actions to remedy the antisocial behaviour (ASB) were taken, consider whether those actions were reasonable and appropriate, and decide if any further action can still be taken to resolve the ASB. It will then draw up an action plan. This will detail what action will be taken and the timescale for completion of those actions. We will advise, in writing, what the contents of the action plan are within four working days of the PSG meeting.

Once all the tasks within the action plan have been completed, we will confirm the completion of our actions, in writing, and the review will be closed. In some circumstances, you may feel that the action taken still has not addressed the problem and wish to appeal the review. The letter closing the review will detail the procedure.


Appeals are considered by either a Community Trigger Panel or the Cambridge Community Safety Partnership, dependent on whether it is an appeal against the decision to reject the application (on the grounds that the threshold was not met) or against the decision to close the review following completion of the action plan, respectively.

Both bodies will have access to all the relevant information to make an informed decision. If they disagree with the relevant decisions, they will ask the Problem Solving Group to either look at the case or to review the action plan, as appropriate. If, however, they agree with the decision to reject the application or close the review, the matter will be closed. The decision of the relevant bodies is final.

We aim to confirm the decision of the appeal, either way, within four working days of an appeal being lodged.

Contact us

Safer Communities team

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