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Coronavirus: Updates and information

We are adapting our services as the situation changes. For details and to find out how to get help or volunteer to help others, visit our 'Coronavirus: Help for communities' page. Please follow the official NHS and government advice.

Green bin collections suspended until further notice

These services are to be suspended between 23 March and 4 May to allow crews to concentrate on emptying blue and black bins

Customers asked to not take items to recycling points

These cannot currently be emptied so please do not take items to recycling points until further notice. We apologise for any inconvenience.

Bin collection performance and policy

We measure our shared waste service’s performance using two indicators – recycling rate and percentage of bins collected on time.

Our household waste and recycling policies and procedures [PDF, 0.6MB] document contains details of our waste and recycling collection services, including how and when residents need to present their bins for emptying.

Weight of recycling and waste collected

In 2019/20 so far (April 2019 to January 2020) we have collected:

  • 42,268 tonnes of general waste (black bins) from 123,180 households – an average of 343kg per household.
  • 20,256 tonnes of recycling (blue bins) from 123,180 households – an average of 164kg per household.
  • 25,309 tonnes of garden and food waste (green bins) from 110,349 households – an average of 229kg per household.
Weight of recycling and waste collected
Collection 2017/18 (tonnes) 2018/19 (tonnes) 2019/20 so far (tonnes)
General waste 53,336 50,948 42,268
Recycling 23,312 24,251 20,256
Garden and food waste 29,529 28,926 25,309

Recycling rate

The recycling rate is the percentage of blue and green bin recycling versus black bin.

Quarterly recycling performance
Date 2017/18 2018/19 2019/20
Q1 (April to June) 52.3% 55.6% 55.1%
Q2 (July to September) 54.3% 51.5% 53.28%
Q3 (October to December) 49.9% 50.29% 49.08%
Q4 (January to March) 53.6% 45.77% To be confirmed
Yearly total 49.7% 51.07% To be confirmed

Bins emptied on time

The table below shows the percentage of bins that were collected on their scheduled day.

Percentage of bins emptied on their scheduled day
Date range 2018/19 2019/20
Q1 (April to June) 99.73% 99.82%
Q2 (July to September) 99.63% 99.76%
Q3 (October to December) 99.87% To be confirmed
Q4 (January to March) 99.85% To be confirmed
Yearly total 99.76% To be confirmed