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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Phone lines and some online systems temporarily unavailable on Sunday 24 January

Phone us on 0300 303 8389 if you have an emergency between 10am and midday.

Benefits claim review

If you have received a letter from us asking you to complete an online review of your claim, follow the link below. You might need to allow pop-ups in your browser to use the system.

Start your benefits claim review

The letter you received will contain a password, which you will need to access the system. You'll also need your national insurance number, postcode, and your date of birth in this format: 01-JAN-1970. You must be the person who is claiming housing benefit or council tax reduction.

You must complete your review within one month from the date of the letter we've sent you, or your payments will stop.

If you don't have access to a computer, you can use the computers in our customer service centre or there are computers available at the Cambridge central library.