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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Phone lines and some online systems temporarily unavailable on Sunday 24 January

Phone us on 0300 303 8389 if you have an emergency between 10am and midday.

Arrange a bulky waste collection

Due to high demand for this service, we cannot accept booking slots until 1 February 2021.

We provide a bulky household waste collection service for many common household items.

Before you ask us to collect an unwanted large or bulky item, please check whether you can pass it on in another way. For example, you could:

  • Donate or sell it online
  • Check whether a local charity wants it – they might be able to suggest alternative collection services
  • Check whether the company delivering a replacement product can take it away
  • Take it to the household recycling centre at Milton or Thriplow

Check our recycling and rubbish A to Z for advice about specific items.

Items we can collect

The request form includes a list of everything we can collect – if you have something that is not listed, you’ll need to find a different way to dispose of it.

Items we will collect include:

  • All furniture typically found within the home
  • Small electrical appliances
  • Bulky items from the garden and garage
  • Hazardous items – see below
  • One room’s carpet
  • Miscellaneous items such as ironing boards
  • Up to 3 bags of excess general rubbish and 3 bags of garden waste – use normal bin liners

White goods and hazardous items

We collect white goods and hazardous items separately to other items. We can collect:

  • Televisions and computer monitors
  • Fridges and freezers
  • Washing machines and tumble driers
  • Cookers, hobs and microwaves
  • Dishwashers

Items we cannot collect

We cannot collect:

  • Cars, tyres or vehicle batteries
  • Pianos
  • Chemicals or other hazardous waste
  • Oil or items that have been contaminated with oil
  • Industrial fridges or American-style fridge-freezers

Search for specialist disposal companies if you have any of these items.

Arrange a collection

Submit a request form to arrange a collection.

You’ll be asked to choose a collection date – this will usually be within the next 10 working days. During the coronavirus pandemic you might need to wait a bit longer for your collection. The system only provides the next 3 available dates. If you want to book further in the future, you’ll need to come back nearer the time.

If you cannot arrange and pay for your collection online, or if the form does not include your address, phone us to arrange collection.

Cancel or change a collection

If you want to cancel or change your collection after you have arranged it, phone us by 5pm two days before your collection date. We might not be able to make any changes or refund your money after this time.

If you want to change the date of your collection, you’ll need to phone us to cancel it and then arrange a new collection online.

We cannot guarantee being able to add extra items to a confirmed collection, because the number of items we can collect each day is limited.

On your collection day

Leave all items near the kerb outside your property – please do not block the pavement. We cannot collect anything from inside your property.

Check the weather forecast, and cover anything that might be affected by bad weather.

Please reinforce glass panels and secure them with tape so they do not shatter.

Our collection crew begins work at 6am, so make sure your items are ready for collection by then.

We will not remove any items that you do not include in your request – do not leave any extra items for collection.