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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Website performance and management

We try to ensure that our websites and associated services are available at all times.

This is not always possible, as we sometimes have to carry out essential system maintenance.

Unexpected technical failure, either with our own systems or from our providers, can cause the website to be temporarily unavailable.


A monitoring company called Pingdom checks whether our website and online systems are available every few minutes. It tells us when a service failure occurs, so we can resolve the problem as quickly as possible.

About us

  • Address: Cambridge City Council, The Guildhall, Market Square, Cambridge CB2 3QJ
  • Telephone: 01223 457000
  • Email:
  • Cambridge City Council VAT Number: 214428193

This information is required by the Electronic Commerce (EC Directive) Regulations 2002.