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Ways to get involved

Volunteer tenants and leaseholders are already making big decisions, helping to get better services and improve their street, estate or block. Why not join them?

Volunteering with us can help you:

  • Improve council housing services for yourself and others
  • Get free training
  • Improve your IT, office and literacy skills
  • Get a reference for your CV

It can take up as much or as little time as you want. We'll always offer all the training and resources you need and cover any costs - like travel and child care.

If you spend one hour helping your community, you can earn one time credit. Time credits can be exchanged for a variety of things, from exercise classes to cinema and theatre tickets. Volunteer your time and earn time credits.

Get involved

There are a number of different ways to get involved as a tenant or leaseholder volunteer, depending on what interests you:

Housing Scrutiny Committee

Five tenants and one leaseholder are elected every four years to sit on our Housing Scrutiny Committee. They vote alongside councillors on all the big decisions that affect tenants and leaseholders city-wide.

Resident inspectors

Resident Inspectors test the quality of the work done on council homes and estates, including:

  • Newly refurbished properties
  • Green spaces (grass cutting, flower beds, pathways, roads, etc.)
  • Communal Areas (staircases, hallways, carparks, lifts, garages, etc.)
  • Newly fitted kitchens & bathrooms
  • Planned works to estates (new flooring, new balconies, refurbished garages, etc.)


Digital champions

Help other tenants and leaseholder to build their confidence with computers and the internet. This could include teaching people how to setup an email account, use a search engine, shop online, watch TV online or make video calls.

Expenses and mileage claims

You may need to use your own equipment or travel to carry out your volunteering duties. Please complete and return the appropriate forms for reimbursement:

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