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Cambridge City Council

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Customer reception points closed except for essential appointments

Our customer service centre is open to help you by email and phone from 9am to 5.15pm every Monday to Friday. Contact us at enquiries@cambridge.gov.uk or 01223 457000.

You can also use our online customer portal and the forms on our website to request services and information.

Our reception points remain closed to unplanned or drop-in visits. In some cases you can visit us by appointment at our customer service centre – contact us to discuss your circumstances first.

We would like to reassure all Cambridge residents that the council is still open for business, and working actively with other agencies and community groups to support vulnerable people through this difficult time.


We are currently booking emergency housing repairs only. From Monday 22 June we will book minor repair work in one location of your property.