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Customer reception points closed except for pre-booked appointments

The government is advising people to minimise social interaction, in order to reduce the spread of the Covid-19 virus.

As a council, we are committed to keeping essential services operating to customers, but we need to work with the community to slow the spread of the disease. To do this, we want to remove face to face contact wherever we can, to protect our customers and our staff.

From Thursday 19 March, our customer reception points at Mandela House and Arbury Road will be closed, except for pre-booked appointments.

We ask all customers to request services on our website where possible, or to contact us by telephone. Contact details for each service are listed at the bottom of their pages on our website, or you can contact our customer service centre at or 01223 457000.

We can resolve most queries online or over the phone, but if we agree that you need to see us, we will arrange an appointment.

For our housing tenants and leaseholders, the same contact arrangements apply, but in addition to this, we will be limiting our repair and maintenance services.

  • If you have an urgent repair, we will carry this out. If you are unwell, or self-isolating please tell us, so that we can discuss whether we can possibly delay the work until you are better or ensure our staff have the necessary protective gear.
  • If your repair is not urgent, we will not be able to book you an appointment until we have further guidance from government.

We would like to reassure all Cambridge residents that the council is still open for business, and working actively with other agencies and community groups to support vulnerable people through this difficult time.