High call volumes due to adverse weather

Update - 4 January, 9.30am

Contact volumes have now returned to normal. Thank you for your patience.


Original message - 3 January

We are currently experiencing high call volumes and levels of contact due to the adverse weather conditions (3 January 2018).

If you are trying to contact us because of an emergency, please do stay on the line.

If your reason for contacting us is not urgent, please search our website for information, where you will find a number of contact forms and email addresses through which you can contact us.

Thank you for your patience and bearing with us at this busy time.