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Cambridge City Council

Get your coronavirus vaccination at walk-in clinics in and around Cambridge – no appointment needed, but wear a face mask

Test and Trace Support Payment

If NHS Test and Trace tell you to self-isolate, you might be entitled to a one-off £500 Self-Isolation Payment.

We are experiencing unprecedented demand for support. We will contact you within seven days with a decision or if we need additional information. If you need urgent access to food in the meantime, read about buying food when self-isolating or shielding or Cambridge Sustainable Food’s emergency food provision. You can also request assistance online.

To qualify for a Self-Isolation Payment, you must fall into one of the following categories:

  • You have tested positive for coronavirus (or been in close contact with someone else who has) and you are not fully vaccinated and have been contacted directly by NHS Track and Trace, via the app on your phone, an email, text or phone call.
  • You are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.

New rules apply from 16 August 2021. Check our Test and Trace Support Payment guidance [PDF, 28Kb] to find out more.

You must also meet the following criteria:

  • You are employed or self-employed.
  • You are unable to work from home, as a result of which you will lose earned income.
  • You are either currently receiving one of the following:
    • Universal Credit
    • Working Tax Credit
    • income-based Employment and Support Allowance
    • income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit
    • Council Tax Reduction
  • Or you must be unable to apply for the above welfare benefits because you have no recourse to public funds.
  • Or you must earn less than £28,000 per year (gross) if you are a single person or a couple without children, or £37,400 (gross) if you are a couple with children or a lone parent. You must have less than £6,000 in savings and capital.
  • Or clearly demonstrate significant financial hardship caused by being told to self-isolate. You will be asked to provide detailed evidence of this.

Our Test and Trace Support Payment eligibility flowchart [PDF, 0.1MB] shows these criteria in a series of questions. 


Apply for a Test and Trace Support Payment

You can apply any time after the start date of your isolation, as advised by NHS Test and Trace. You must apply within 42 days of the start date of your isolation period.

If you are unable to apply yourself, you can ask somebody else to apply on your behalf. Payments will be made to you, not to the person who applies for you.