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Cambridge City Council

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Coronavirus: Updates and information

Find out about available support and how to offer help. Our customer service centre is open to help you by email and phone. Please continue to follow official NHS and government advice.

Test and Trace Support Payment

If NHS Test and Trace tell you to self-isolate, you might be entitled to a one-off £500 Self-Isolation Payment.

You must have tested positive for coronavirus or been in close contact with someone else who has. You must also:

  • be employed or self-employed
  • be unable to work from home, as a result of which you will lose income
  • be currently receiving one of the following:
    • Universal Credit
    • Working Tax Credit
    • income-based Employment and Support Allowance
    • income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

If you do not receive the above welfare benefits, we can give you a discretionary payment of £500 if:

  • you receive Council Tax Reduction, or
  • you are excluded from any of the above welfare benefits because you have no recourse to public funds

Funding for discretionary payments is limited. When the fund is gone, payments will cease.

If you are told to self-isolate after 28 September, you will be entitled to this payment if you meet the qualifying criteria. You will be able to backdate any claims to 28 September.

Other support is available, depending on your situation and what type of help you need.

The scheme will initially run until 31 January 2021.


Apply for a Test and Trace Support Payment

You can apply any time after the start date of your isolation, as advised by NHS Test and Trace. You must apply within 14 days of the end date of your isolation period.

If you are unable to apply yourself, you can ask somebody else to apply on your behalf. Payments will be made to you, not to the person who applies for you.