THE building control service for Cambridge City, South Cambridgeshire and Huntingdonshire has been recognised for its work at a national awards ceremony.
3C Building Control, which checks new buildings are designed and constructed safely and in line with environmental standards, won a silver award in the ‘Working Together’ category at the iESE Public Sector Transformation Awards.
The award for 3C Building Control, which is a shared service between Cambridge City Council, South Cambridgeshire District Council and Huntingdonshire District Council, recognised public bodies who are simplifying the way that residents and local businesses deal with them in order to improve the service customers receive.
The building control service was praised at the awards for becoming more effective and efficient since it formed in 2015. During this time it has introduced a successful recruitment and staff retention strategy which has led to an increase in customer satisfaction and improved resilience.
Judges praised 3C Building Control as having “a reputation for providing the opportunity for staff to train and develop, resulting in a transformational team that often goes the extra mile to meet customer needs.”
Among the services 3C Building Control provides for domestic and commercial customers are:
- Pre-application advice and guidance;
- Advice on structure and fire safety before and during construction;
- Advice on local ground conditions, drainage and existing structures.
Cllr Katie Thornburrow, Executive Councillor for Planning Policy and Open Spaces at Cambridge City Council, said: “This national recognition for 3C Building Control shows once again that it is providing a first class service and is constantly innovating to improve the experience its customers have and to promote excellent standards in construction.”
Cllr David Keane, Executive Councillor for Corporate Services at Huntingdonshire District Council, said: “I’m thrilled to see 3C Building Control’s great work recognised in a national award, especially in these unprecedented times, the team continue to strive for excellence in customer and service delivery.”
Cllr Dr. Tumi Hawkins, Lead Cabinet Member for Planning at South Cambridgeshire District Council, said: “The 3C team do a fantastic job of communicating with residents about what can seem to be a niche area. You only have to look at their Twitter or LinkedIn accounts, which are populated with truly helpful tips and advice for people planning projects large and small, to see that the team has a passion for educating people on the importance of safe construction and helping residents to navigate the Building Control process as smoothly as possible. Congratulations to a well-deserving team!”